CARMEN L. MOODY
Raleigh,NC
Summary
Seasoned Social Worker with 10+ years of experience in Child Protective Services, Adult Protective Services, and behavioral health, with extensive background in investigations, in-home services, and case management. Demonstrated leadership in case consultation, team collaboration, and workflow coordination. Highly knowledgeable in child welfare laws, safety planning, and court processes, with a strong ability to guide staff, monitor case progress, and ensure the safety and permanency of children within family systems.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
CPS Assessment Social Worker (contract)
Vanguard Professional Staffing
01.2025 - Current
- Conduct comprehensive assessments to determine child safety and family needs in crisis situations.
- Collaborate with multidisciplinary teams to develop effective service plans for at-risk children and families.
- Evaluate risk factors through interviews, observations, and documentation to ensure accurate case assessments.
- Provide crisis intervention services, stabilizing family situations while ensuring compliance with legal standards.
- Develop and maintain detailed case records using state-specific databases to track progress and outcomes.
- Strengthen community connections by fostering relationships with local agencies, service providers, and schools.
- Continuously expands knowledge of community resources and best practices through professional development opportunities, ensuring up-to-date expertise in the field of child welfare assessments.
- Provide crisis intervention when necessary, utilizing de-escalation techniques and coordinates with law enforcement or emergency personnel as needed to maintain safety for all parties involved.
Autism Support Professional
Autism Society of North Carolina
01.2021 - Current
- Implements service plans and behavior strategies
- Collaborates with families and teams
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assist with day-to-day operations, working efficiently and productively with all team members.
- Work flexible hours across night, weekend, and holiday shifts.
- Self-motivated, with a strong sense of personal responsibility.
- Manage 3 adult males with completing Activities of Daily Living and other life skills.
Adult Protective Services Social Worker III
Durham County Department of Social Services
01.2023 - 12.2025
- Provided case consultation and collaborate with multidisciplinary teams
- Monitored case progress and ensure compliance with timelines
- Coordinated with legal systems for guardianship/POA modifications
- Supported workflow operations and staffing participation
- Served in on-call capacity for after-hours guidance monthly
- Monitored client progress through regular follow-ups, adjusting interventions as needed to improve outcomes.
- Facilitated access to community resources, enhancing clients' ability to achieve personal and social goals.
- Developed individualized care plans, collaborating with multidisciplinary teams to ensure holistic support.
- Provided crisis intervention and emotional support during critical situations, ensuring safety and stability for clients.
- Trained new staff on best practices in case management and client engagement strategies.
- Led workshops on mental health awareness, promoting community education and reducing stigma around seeking help.
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- De-escalated stressful situations through individual and family crisis interventions.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Conducted home visits to assess living environment and facilitate access to necessary resources.
- Effectively managed caseload of up to 12 adults.
APS Social Worker (Contract)
Vanguard Professional Staffing
01.2024 - 01.2024
- Managed high-volume caseloads with timely investigations
- Coordinated services across agencies
- Provided crisis intervention support, effectively managing high-stress situations with empathy and professionalism.
- Investigated reports of maltreatment involving vulnerable and disabled adults on call and after hours
- Completed assist requests for NC DSS agencies upon request
- Completed timely case documentation.
- Developed professional relationships with law enforcement and medical personnel.
Healthcare Engagement Specialist
Healing Transitions
01.2023 - 01.2024
- Conducted crisis assessments and coordinated behavioral health care
- Developed individualized service plans
- Collaborated with community partners
- Developed and implemented outreach strategies to increase community awareness of services.
- Facilitated client engagement through personalized support and resource connection.
- Organized workshops and events to promote recovery resources and community involvement.
- Provided ongoing support to clients throughout their journey, fostering long-lasting partnerships built on trust and mutual understanding.
- Coordinated with other departments within the organization when necessary, fostering an environment of collaboration towards shared objectives related to customer success.
- Conducted regular follow-ups with clients to ensure satisfaction and address any concerns that may arise.
- Built strong relationships with clients through active listening and empathy, resulting in increased loyalty and retention.
- Proactively identified potential challenges or roadblocks and devised strategies for overcoming them, ensuring project success.
- Participated in industry events and conferences as a representative of the company, strengthening professional networks while staying informed on emerging trends relevant to the role.
Social Worker IA/T
Wilson County Department of Social Services
01.2021 - 01.2023
- Investigated abuse, neglect, and dependency cases
- Conducted forensic interviews and safety planning
- Prepared court documentation and testified
- Developed individualized service plans to address client needs and promote well-being.
- Facilitated crisis intervention sessions, providing immediate support and resources.
- Conducted comprehensive assessments to identify strengths and challenges faced by clients.
- Implemented evidence-based practices to improve service delivery and client outcomes.
- Supported clients and families with empathy and compassion during difficult times.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Monitored clients' progress and adapted treatment plans to meet changing needs.
- Assisted clients with navigating and accessing social services such as housing and medical care.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Conducted home visits to assess family dynamics, providing guidance on effective communication strategies and conflict resolution techniques.
- Increased client engagement in treatment plans by building trusting relationships through empathetic listening and consistent support.
- Assisted clients in navigating the legal system, attending court hearings as needed and providing support throughout the process.
Social Worker IA/T
Johnston County Department of Social Services
01.2018 - 01.2021
- Managed in-home services cases for family preservation
- Developed and monitored case plans
- Coordinated with courts and providers
- Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
- Enhanced protective measures for children and vulnerable adults with thorough investigations and interventions.
- Conducted home visits to assess living conditions and provide in-situ support, improving client safety and well-being.
- Collaborated with healthcare professionals to create integrated care plans, improving overall client health outcomes.
- Built strong, trust-based relationships with clients, facilitating effective support and advocacy.
- Conducted comprehensive assessments for individuals and families to identify needs, leading to personalized intervention plans.
- Guided clients through navigation of legal and healthcare systems, improving their access to necessary services.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Documented client progress and activities in accordance with agency policies and procedures.
- Evaluated clients' social, emotional and psychological needs to create treatment plans.
- Developed and maintained strong relationships with community resources for successful referrals.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Administered assessments to identify clients' needs and establish treatment plans.
- Participated in professional development and training opportunities to enhance clinical skills.
- Developed and implemented individualized treatment plans for clients.
Forensic Case Manager
Fellowship Health Resources
01.2016 - 01.2018
- Provided case management and coordinated post-release services
- Conducted behavioral health screenings
- Developed individualized care plans to address client needs and promote recovery.
- Monitored client progress and adjusted treatment strategies based on behavioral observations.
- Advocated for clients' access to community resources and support services effectively.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Education
Master of Arts - Community Counseling
Webster University
Myrtle Beach, SCBachelor of Arts - Sociology
Shaw University
Raleigh, NCCertificate - Gerontology
Wake Technical Community College
Raleigh, NCSkills
- CPS Assessments and In-Home Services
- APS Evaluations and Planning and Mobilization
- Case Consultation & Staff Support
- Child Welfare Policy & Legal Processes
- Risk & Safety Assessment
- Case Review & Compliance Monitoring
- Court Involvement & Testimony
- Crisis Intervention
- Team Collaboration & Leadership
- Workflow Coordination
- Family Systems & Service Planning
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Active listening
- Organization and time management
- Problem resolution
Certification
NC DHHS Child Welfare Training
NC DHHS APS Evaluations Training
NC DHHS APS Planning and Mobilizations Training
Civil Rights Training
PATH NC
Northwoods Traverse
Timeline
CPS Assessment Social Worker (contract)
Vanguard Professional Staffing
01.2025 - Current
APS Social Worker (Contract)
Vanguard Professional Staffing
01.2024 - 01.2024
Adult Protective Services Social Worker III
Durham County Department of Social Services
01.2023 - 12.2025
Healthcare Engagement Specialist
Healing Transitions
01.2023 - 01.2024
Autism Support Professional
Autism Society of North Carolina
01.2021 - Current
Social Worker IA/T
Wilson County Department of Social Services
01.2021 - 01.2023
Social Worker IA/T
Johnston County Department of Social Services
01.2018 - 01.2021
Forensic Case Manager
Fellowship Health Resources
01.2016 - 01.2018
Master of Arts - Community Counseling
Webster University
Bachelor of Arts - Sociology
Shaw University
Certificate - Gerontology
Wake Technical Community College
LEADERSHIP EXPERIENCE
- Provide informal case consultation and guidance to peers on complex APS and CPS cases
- Participate in case staffing and multidisciplinary meetings to support case direction
- Support onboarding staff with policy interpretation and documentation standards
- Assist in workflow coordination and prioritization of high-risk cases
- Serve as a point of contact during after-hours/on-call rotations
- Collaborate with leadership to ensure adherence to policies and quality standards
- Coordinate with law enforcement, hospitals, and community providers