Carmen Martinez Perez
Jack in the Box
Tucson ,AZ
2
Languages
7
years of professional experience
Detail-oriented professional with over 6 years in the retail industry. Skilled in complex problem-solving, customer assistance, and maintaining high standards of cleanliness. Ready to leverage expertise to optimize service delivery and enhance customer satisfaction.
Work History
Cashier/back of House
6 Years 9 Months- Processed customer transactions accurately and efficiently using point-of-sale system.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of work area, adhering to health and safety standards.
- Collaborated with team members to optimize workflow during peak hours, enhancing service speed.
- Conducted inventory checks and communicated supply needs to management proactively.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Education
No Degree - Early Childhood Care And Education
Skills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Time management skills
Cleaning and sanitizing
Customer service excellence
Professionalism and courtesy
Complex Problem-solving
Fraud prevention awareness
Multitasking and organization
Dependability and reliability
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Cashier/back of House
Jack in the Box
11.2019 - CurrentRead More
Pima Community College
No Degree from Early Childhood Care And Education
Read More