Carmen Medina
Storm Lake,IA
Summary
Current Office Specialist with adaptability and strong interpersonal skills, enhancing patient satisfaction at BVRMC. Great with healthcare software and organized billing processes, ensuring accuracy and timely resolutions. As well as building tools through Excel and Microsoft Word. Bilingual communicator dedicated to improving operational efficiency and customer care through problem solving and dependable service.
Overview
6
6
years of professional experience
Work History
Office Specialist
BVRMC
Storm Lake, IA
09.2025 - Current
- Optimized scheduling and appointment coordination, ensuring smooth daily operations for all patients.
- Demonstrated adaptability by quickly learning new software programs and office tools.
- Handled incoming calls professionally, routing callers appropriately or taking detailed messages when necessary.
- Greeted incoming patients professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to patients by copying, faxing, and filing documents.
Insurance Billing Associate
Sanford Health
Remote
03.2024 - 03.2025
- Enhanced client satisfaction by promptly addressing and resolving billing inquiries, discrepancies, or disputes.
- Improved billing accuracy by thoroughly reviewing invoices and cross-referencing data with client accounts.
- Maintained updated records of customer account information to ensure accurate and timely billing processes.
Optometric Technician
Vision Care
Storm Lake
09.2020 - 08.2023
- Conducted preliminary vision tests and maintained patient records for accurate assessments.
- Assisted with patient intake procedures, ensuring efficient flow of appointments and services.
- Operated diagnostic equipment to support optometrists in patient examinations and treatments.
- Educated patients on proper contact lens care and eyewear options to improve satisfaction.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Improved patient care by conducting comprehensive visual pre-testing procedures.
- Assisted optometrists in providing accurate diagnoses through precise measurements using specialized equipment.
Education
No Degree - Business
ICCC
Storm LakeHigh School Diploma -
Storm Lake High School
Storm Lake05.2019
Skills
Interpersonal
Responsible
Adaptability
Bilingual
Organized
Excel
Microsoft word
Healthcare softwares
Critical Thinking
Dependability
Languages
Spanish
Professional Working
Timeline
Office Specialist
BVRMC
09.2025 - Current
Insurance Billing Associate
Sanford Health
03.2024 - 03.2025
Optometric Technician
Vision Care
09.2020 - 08.2023
No Degree - Business
ICCC
High School Diploma -
Storm Lake High School