TIANNA HOLMES-COOPER
AUGUSTA,GA
Summary
Results-driven professional with exceptional adaptability and strong interpersonal skills, excelling in both collaborative and independent environments. Proven proficiency in manual labor and equipment operation, consistently maintaining organized spaces while prioritizing safety standards. Committed to supporting organizational goals through a proactive approach and effective communication. Demonstrates a strong work ethic and eagerness to contribute positively to dynamic teams.
Overview
8
8
years of professional experience
Work History
Office Specialist
Augusta University Health
Augusta, GA
07.2024 - Current
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Utilized computer software applications such as Microsoft Office Suite and web-based applications such as Epic EMR.
- Maintained confidentiality of sensitive patient information in accordance with HIPAA regulations.
Centralized Scheduler
Augusta University Medical Center
Augusta, GA
09.2023 - 07.2024
- Excellent interpersonal, customer service, written and verbal communication skills
- Ability to maintain confidentiality and protect the privacy of patients
- Utilized computer software programs to enter data into the centralized scheduling system.
- Provided assistance with insurance verification process prior to booking an appointment.
Machine Operator
Kimberly-Clark
Beech Island, SC
06.2020 - 05.2023
- Set up and operate machine tools to produce precision parts and instruments.
- Check products for accuracy using measuring instruments such as calipers, micrometers, gauges.
- Adjust machine settings to complete tasks accurately.
Team Leader
Sitel Call Center
Augusta, GA
08.2017 - 06.2020
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Provided coaching and feedback on employee performance, encouraging professional development.
Education
GED -
Augusta Technical College
Augusta, GA01-2011
Some College (No Degree) - Business Administration
Augusta Technical College
Augusta, GASkills
- Team-Oriented
- Strong organizational skills
- Advanced Microsoft Office
- Interpersonal skills
- Verbal and written communication
- Time Management Skills
- Multi-tasking skills
- Adaptability and flexibility
- Epic EMR
Education and Training
other,other
References
References available upon request.
Timeline
Office Specialist
Augusta University Health
07.2024 - Current
Centralized Scheduler
Augusta University Medical Center
09.2023 - 07.2024
Machine Operator
Kimberly-Clark
06.2020 - 05.2023
Team Leader
Sitel Call Center
08.2017 - 06.2020
GED -
Augusta Technical College
Some College (No Degree) - Business Administration
Augusta Technical College
Similar Profiles
Kimberly MeredithKimberly Meredith
Senior Staff Nurse at Augusta University HealthSenior Staff Nurse at Augusta University Health
Kaila AndersonKaila Anderson
SCHEDULE COORDINATOR at AUGUSTA UNIVERSITY HEALTHSCHEDULE COORDINATOR at AUGUSTA UNIVERSITY HEALTH
Britney WilkinsonBritney Wilkinson
Pediatric Nurse Practitioner at Augusta University Health/Wellstar MCGPediatric Nurse Practitioner at Augusta University Health/Wellstar MCG