Carmen Miller
Apopka
Summary
Healthcare and paralegal professional with nearly ten years of combined experience in healthcare compliance, patient care, patient coordination, legal research, legal terminology, legal structure and situations, trial preparation, and administrative functions. Seeking to apply direct and transferrable skills into the fields of healthcare compliance and medical contracts.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Legal Assistant
The State Of Florida Clerical Of Courts
08.2023 - Current
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Supported attorneys in achieving favorable outcomes through thorough research and analysis of complex legal issues.
- Enhanced office productivity by implementing efficient document management systems for easy retrieval and storage.
- E portal filing access and knowledge.
- Vast variety of criminal pleadings, hearings, motions and assisting on criminal trial preparation.
Legal Assistant (temporary) (40Hrs wkly)
LHH Recruitment Solutions
12.2022 - 02.2023
- Performed administrative duties including calendaring case management orders, organizing case files, managing logistics, working with clients, and documenting billing hours to support lawyers and maintain office efficiency
- Assisted with docket checking for complaint filings
- Reassigned attorneys to other cases
- Reviewed team connect for open/closed cases.
Paralegal (temporary; 40Hrs wkly)
Law offices of Michael B. Brehne
09.2022 - 11.2022
- Assisted with calendaring and scheduling meet and confers
- Coordinated scheduling for depositions, court hearings, and unilateral depositions
- Prepared notices including cancelation notices
- Calendared case managers' meetings
- Utilized Prevail software for case management
- Assisted in negotiations utilizing the proper negotiation strategies for pre-settlements.
Corporate Legal Analyst (40Hrs wkly)
The Hartford Fire Insurance
07.2019 - 03.2022
- Assisted multi-vendor lines of operations, analysis and resolution of both routine and complicated requests
- Met and exceeded hard deadlines for business and IT project work; performed risk management for STAT cases
- Engaged in financial transactions processing and regulatory compliance, claims organization support, and continuation process improvement
- Conducted new claims triage and multi-development processing, while displaying exceptional customer service
- Independently performed detailed file updates, edits, redacts and opened corporate cases
- Scheduled meetings, hearings, mediations, inputted billable hours
- Conducted IT time study audit production pilot testing and served as Emergency Pan Handle Case opener
- Routinely inspected the facility's suite transmittal/contract for operations functional abilities
- Prepared and distributed correspondence notices; proofread for formatting, grammar, and punctuation
- Identified aspects of operational development including impact statements, incident creation and disaster preparation
- Familiarized myself with the multi-state office, specific request for opening the cases, per their contractual agreement/ a suit transmittal request along with the Summons/ Pleading
Front Desk/Legal Assistant (40Hrs wkly)
Forest Lake Law Firm
01.2019 - 04.2019
- Performed scheduling and calendaring for mediations, trial, conferences, and meetings
- Performed administrative duties including preparing multi-party correspondence, scanning and mailing documents.
Patient Care Tech (40Hrs wkly)
Central Florida Regional Hospital
04.2014 - 10.2015
- Conducted patient care through daily assistance with activities of daily living, provision of clean, comfortable, and safe care environment.
Patient Intake Coordinator (40Hrs wkly)
Night Lite Pediatrics
04.2014 - 10.2014
- Performed administrative duties including patient check-in and check-out, invoicing and billing.
Patient Care Coordinator (40Hrs wkly)
Caring Angels on Guard
01.2013 - 02.2014
- Provided direct supervision of care to residents within the community
- Fostered a homelike atmosphere throughout the community by ensuring that all residents were treated with respect and dignity, recognizing individual needs, and encouraging independence.
Patient Care Tech I & II (40Hrs wkly)
Florida Hospital Waterman
03.2011 - 11.2012
- Under supervision of the professional nurse, assisted with performing activities of daily living in caring for age groups between 20 and 80 years old.
Front Desk/Scheduler (40Hrs wkly)
Sand Lake Imaging & Radiology
11.2008 - 11.2010
- Performed administrative duties including check-in and checkout and billing.
Education
Bachelor of Applied Science in Business -
Valencia College
Orlando, FL05.2019
Associate of Science in Paralegal Studies - Litigation Law
Valencia College
Orlando, FL05.2018
Associate of Science in Paralegal Studies - Transaction Law
Valencia College
Orlando, FL05.2018
Skills
- Receiving and entering patient demographic and insurance information
- Understanding medical terminology, ICD-10 and CPT codes
- Verifying insurance benefit details
- Familiarity with medical terminology/ Familiar with EMR
- Answering phones, taking messages and directing to appropriate staff if necessary
- CPR recognition by the American Heart Association (BLS for Healthcare Providers)
- Receiving patient co-pays, deductibles and payments, Auditing Case management
- Billing, patient check-in and-outpatient Intake demographic information
- Clio Connect, proficient in Microsoft office, MS Teams, PowerPoint, Prezi
- ATO & Citrix Web use
- Legal Technology Certification, Lexis Nexis, West Law, Pro docs, Best Case, fast case and sherardizing
Certification
Certified Nursing Assistant, America Nursing Academy, Orlando, FL, 05/2008
Timeline
Legal Assistant
The State Of Florida Clerical Of Courts
08.2023 - Current
Legal Assistant (temporary) (40Hrs wkly)
LHH Recruitment Solutions
12.2022 - 02.2023
Paralegal (temporary; 40Hrs wkly)
Law offices of Michael B. Brehne
09.2022 - 11.2022
Corporate Legal Analyst (40Hrs wkly)
The Hartford Fire Insurance
07.2019 - 03.2022
Front Desk/Legal Assistant (40Hrs wkly)
Forest Lake Law Firm
01.2019 - 04.2019
Patient Care Tech (40Hrs wkly)
Central Florida Regional Hospital
04.2014 - 10.2015
Patient Intake Coordinator (40Hrs wkly)
Night Lite Pediatrics
04.2014 - 10.2014
Patient Care Coordinator (40Hrs wkly)
Caring Angels on Guard
01.2013 - 02.2014
Patient Care Tech I & II (40Hrs wkly)
Florida Hospital Waterman
03.2011 - 11.2012
Front Desk/Scheduler (40Hrs wkly)
Sand Lake Imaging & Radiology
11.2008 - 11.2010
Bachelor of Applied Science in Business -
Valencia College
Associate of Science in Paralegal Studies - Litigation Law
Valencia College
Associate of Science in Paralegal Studies - Transaction Law
Valencia College
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