Carmen Nacua
Magnolia
Summary
Skilled in effective performance monitoring, multitasking, work delegation, and team motivation. Experienced in daily operations management and facilitating team communication. Known for dependability, meticulous attention to detail, and a proactive mindset with a proven track record of success in the field. Always seeking opportunities to enhance processes and workflows for the team's benefit. Conscientious, hardworking, and excels in fast-paced environments with exceptional multitasking abilities. Brings extensive experience in patient care and daily living assistance, utilizing compassionate communication to provide emotional and physical support to patients. Possesses a strong understanding of medical equipment operation and proficiency in patient monitoring techniques.
Overview
4
4
years of professional experience
Work History
Patient Care Technician
St Luke’s Hospital
12.2024 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
Shift Leader
Massage Envy Spa
09.2024 - 02.2025
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Maintained accurate records of client interactions and transactions.
- Provided timely responses to customer inquiries, requests, and complaints.
- Answered incoming calls and directed them to the appropriate department or individual.
- Sorted and distributed clean linens, towels, and other items to designated areas.
- Inspected linen for tears or stains and treated them accordingly.
- Scheduled and Rebooked clients for available openings corresponding to our Appointment book.
Team Leader
Chick-fil-A
11.2020 - 09.2024
- Completed daily quality assurance duties to provide feedback for improvement.
- Coached team members to increase productivity and reduce workplace accidents.
- Upheld company standards and compliance requirements for operations.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Identified needs of customers promptly and efficiently.
- Monitored operations and reviewed records and metrics to understand company performance.
- In charge of Supply ordering, Making Calls and scheduling Meetings with Merchants
Education
High School Diploma -
Homeschool
Spring, TX09.2022
Skills
- Verbal and Written Communication
- Experience with Excel, Microsoft Word and spreadsheet
- Experience in Answering Phones
- 5 Years in Customer Service
- Giving Constructive Feedback
- Teamwork and Collaboration
- Staff Training
- Experience in Leadership
Timeline
Patient Care Technician
St Luke’s Hospital
12.2024 - Current
Shift Leader
Massage Envy Spa
09.2024 - 02.2025
Team Leader
Chick-fil-A
11.2020 - 09.2024
High School Diploma -
Homeschool
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