Tiffany Ho
Fort Worth,TX
Summary
Dedicated behavioral health professional with experience supporting individuals in residential substance abuse treatment, pediatric therapy clinics, and caregiving environments. Skilled in working with clients experiencing substance use disorders, co-occurring mental health conditions, developmental disabilities, and behavioral challenges while maintaining a safe, supportive, and structured environment.
Experienced in assisting with client care, behavioral support, therapeutic communication, crisis de-escalation, admissions and intakes, medication coordination, and collaboration with multidisciplinary clinical teams including nursing, therapy, and case management staff. Strong background in supporting ABA, Occupational Therapy, and Speech Therapy services while ensuring accurate documentation, professionalism, and HIPAA compliance.
Currently pursuing a degree in sociology with a focus on behavioral health and social systems, with a strong passion for mental health, patient advocacy, and continued growth within the healthcare and human services field.
Overview
4
4
years of professional experience
Work History
Patient Care Technician
Tru Dallas Detox
01.2026 - Current
- Provided direct care and support to individuals in detox and residential substance abuse treatment while maintaining a safe, structured, and supportive environment.
- Conducted routine rounds, monitored client wellbeing and vital signs, and responded to crisis situations using strong de-escalation and communication skills.
- Assisted with medication organization and coordination to ensure clients received prescribed medications consistently throughout both detox and residential treatment, including pharmacy communication, medication runs, and collaboration with nursing staff regarding medication schedules and client needs.
- Supported new client admissions and intakes by gathering information, documenting observations, orienting clients to the facility, and assisting with the transition into treatment.
- Collaborated closely with nurses, therapists, case managers, and clinical staff to support individualized treatment plans and ensure quality patient care.
- Provided emotional support and therapeutic communication to clients experiencing withdrawal symptoms, mental health challenges, and early recovery.
- Assisted clients with daily living activities, ensured patient comfort, and supported daily operations within a fast-paced healthcare environment.
- Trained new staff on patient care procedures, safety protocols, and daily operational responsibilities.
Mental Health Technician
Enterhealth
03.2025 - 12.2025
- Administered therapeutic interventions to support individuals in emotional distress.
- Monitored patient behavior and reported changes to clinical staff promptly.
- Assisted in maintaining a safe and supportive environment for patients.
- Documented patient progress and treatment plans accurately and consistently.
- Monitor and ensure patient safety within a residential treatment facility for individuals recovering from substance use and co-occurring mental health disorders
- Provide therapeutic support through active listening, daily check-ins, and engagement in treatment activities
- Respond to crises using de-escalation techniques and collaborate with clinical staff to stabilize patients in distress
- Accurately document patient behaviors, incidents, and treatment progress in compliance with medical and facility standards
- Support nursing and clinical teams in treatment protocols to promote a holistic, patient-centered care environment
Family Caregiver /Home Childcare Provider
Private Household
02.2025 - 12.2025
- Provided personal care support and assistance with daily living activities.
- Maintained cleanliness and organization of living spaces to ensure a safe environment.
- Assisted with medication management, ensuring adherence to prescribed schedules.
- Developed and implemented engaging activities tailored to individual interests and abilities.
- Provided full-time caregiving and supervision for three minors (ages 3, 8, and 16) in a private household setting
- Managed daily routines including meal planning and preparation, household cleaning, laundry, and organization to maintain a safe and structured environment
- Coordinated transportation to and from school, extracurricular activities, and athletic practices, ensuring punctuality and consistency
- Supported age-appropriate developmental, emotional, and behavioral needs through clear communication, structure, and positive reinforcement
- Assisted with homework supervision, routine scheduling, and conflict resolution among children of varying developmental stages
- Demonstrated strong time management, adaptability, and responsibility while balancing caregiving duties with additional personal and professional obligations
- Maintained professionalism, discretion, and trust while supporting family needs
Clinic Aide
Cortica
10.2024 - 03.2025
- Assisted with patient intake processes, ensuring accurate data entry and documentation.
- Supported clinical staff by preparing treatment areas and maintaining cleanliness and organization.
- Scheduled appointments and coordinated patient communications to enhance workflow efficiency.
- Managed inventory of medical supplies, ensuring availability for daily operations.
- Supported a multidisciplinary clinical team delivering Applied Behavior Analysis (ABA), Occupational Therapy (OT), and Speech Therapy (ST) services to children and adolescents with developmental, neurological, and behavioral conditions
- Assisted clinicians during therapy sessions by preparing treatment environments, organizing materials, and supporting the implementation of therapeutic interventions
- Monitored patient engagement and behavior during ABA, OT, and speech sessions, providing real-time assistance to therapists as needed
- Coordinated scheduling and communication with patients and families while ensuring strict adherence to HIPAA and confidentiality standards
- Maintained accurate clinical documentation and patient records using EMR systems and Microsoft Excel
- Facilitated smooth clinic operations by supporting both clinical and administrative workflows in a fast-paced healthcare environment
Behavior Technician
Behavior Network
01.2023 - 01.2024
- Implemented behavior intervention plans to enhance client engagement and skill acquisition.
- Collected and analyzed data on client progress to adjust treatment strategies effectively.
- Collaborated with multidisciplinary teams to develop tailored behavioral programs for clients.
- Trained new staff on behavioral techniques and best practices in client interactions.
- Delivered individualized and group-based ABA therapy to children and adolescents (ages 9–19) diagnosed with autism spectrum disorder
- Implemented Behavior Intervention Plans (BIPs) targeting communication development, daily living skills, social interaction, emotional regulation, and safety awareness
- Collected and analyzed behavioral data to evaluate treatment effectiveness and collaborated with Board-Certified Behavior Analysts (BCBAs) to adjust intervention strategies
- Applied crisis intervention and behavior management techniques to safely address escalated behaviors
- Fostered strong therapeutic relationships with clients and families through consistent communication, education, and progress updates
Barista
Starbucks
09.2022 - 09.2024
- Prepared high-quality beverages according to standardized recipes and customer preferences.
- Maintained cleanliness and organization of workstations, ensuring compliance with health and safety standards.
- Assisted customers in selecting products, providing knowledgeable recommendations to enhance their experience.
- Operated point-of-sale system efficiently, processing transactions accurately and swiftly.
- Delivered consistent, high-quality customer service in a fast-paced, high-volume retail environment
- Built strong customer relationships through personalized service and proactive communication
- Drove sales growth through effective upselling of seasonal promotions and product pairings
- Assisted in onboarding and training new team members to meet operational and service standards
- Recognized as Employee of the Month for leadership, teamwork, and outstanding customer engagement
Education
No Degree - Sociology
Arizona State University
Tempe, AZAssociate of Arts - Sociology
Collin County Community College
Plano, TX03.2024
Bachelor of Arts - Social Work
University of Dallas
Irving, TXSkills
Behavioral & Mental Health Care
Behavioral intervention implementation Crisis prevention and intervention Patient observation and safety monitoring Therapeutic engagement Substance use disorder support Co-occurring mental health care De-escalation techniques Emotional and behavioral support Client admissions and intakes
Clinical & Administrative Skills
Vital signs monitoring Medication coordination and organization Pharmacy communication and medication runs EMR/EHR systems Medical and behavioral documentation HIPAA compliance Treatment protocol support Incident reporting Data collection and analysis Microsoft Office Suite (Excel, Word, Outlook)
Patient & Family Support
Empathetic communication Active listening Emotional regulation support Patient advocacy Family education and coordination Cultural sensitivity Therapeutic communication Daily living assistance and patient support
Professional & Interpersonal Skills
Interdisciplinary collaboration Conflict resolution Professional boundaries Ethical care delivery Adaptability in fast-paced healthcare settings Strong verbal and written communication Team collaboration with nursing and clinical staff
Operational & Time Management Skills
High-volume workload management Shift-based patient coverage Multitasking in clinical environments Reliability and accountability Time management 40 hour workweek while enrolled full-time in college
Languages
English
Native or Bilingual
Vietnamese
Full Professional
Timeline
Patient Care Technician
Tru Dallas Detox
01.2026 - Current
Mental Health Technician
Enterhealth
03.2025 - 12.2025
Family Caregiver /Home Childcare Provider
Private Household
02.2025 - 12.2025
Clinic Aide
Cortica
10.2024 - 03.2025
Behavior Technician
Behavior Network
01.2023 - 01.2024
Barista
Starbucks
09.2022 - 09.2024
No Degree - Sociology
Arizona State University
Associate of Arts - Sociology
Collin County Community College
Bachelor of Arts - Social Work
University of Dallas