Uvania Navarrete
Dispatcher Coordinator
Douglasville,GA
Summary
Well-qualified Dispatcher with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Dispatcher Coordinator
Robert Hill And Sons
Atlanta, GA
03.2021 - 08.2023
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Directed dispatching, routing, and tracking fleet of 12 vehicles.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Maintained professional relationship with shippers, receivers and drivers to increase trust and reliability.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
- Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.
Assistant Broker Agent
Armellin Freight Brokerage
Douglasville, GA
08.2022 - 12.2022
- Informed clients of policies and procedures.
- Obtained client information by answering telephone calls.
- Resolved caller issues quickly and thoroughly.
- Called prospective clients in market area to explain products offered and qualify leads.
- Maintained relationships with high-profile clients in entertainment industry through consistent communication.
- Fostered relationships with industry professionals for future connections.
Dispatcher Coordinator
Truck Pros801
Douglasville, GA
11.2021 - 11.2022
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Closely monitored dispatch board to triage and prioritize over 100 daily calls.
- Directed dispatching, routing, and tracking of 6 fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Generated reports to track deliveries and maintain proper records and documentation.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Transportation Dispatcher
MJ FREIGHT SERVICE LLC
Miami, FL
01.2017 - 12.2020
- Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Created delivery routes and optimized plans for traffic, road conditions, and other factors.
- Coordinated dispatching of 22 drivers to accomplish daily delivery requirements.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Monitored vehicle locations to coordinate timely arrivals.
- Answered phone calls and responded to customer emails.
Education
High School Diploma -
Miami Senior High School
Miami, FL 08.2000 - 06.2002
Skills
Flexible and Adaptable
Planning and Coordination
Dispatching procedures
Customer Relations
Routing orders
Interpersonal Communication
Timeline
Assistant Broker Agent
Armellin Freight Brokerage
08.2022 - 12.2022
Dispatcher Coordinator
Truck Pros801
11.2021 - 11.2022
Dispatcher Coordinator
Robert Hill And Sons
03.2021 - 08.2023
Transportation Dispatcher
MJ FREIGHT SERVICE LLC
01.2017 - 12.2020
High School Diploma -
Miami Senior High School
08.2000 - 06.2002