Carmen-Nicole Perez
Birmingham,AL
Summary
Experienced in administrative support with a background in customer service and operational efficiency. Demonstrated ability to manage clerical tasks, including greeting visitors, answering phone calls, and maintaining organized records. Proven track record of collaborating with team members to ensure smooth operations during peak periods and addressing customer inquiries effectively. Skilled in utilizing software for data management and inventory tracking, contributing to overall organizational success.
Resilient retail professional with experience in diverse roles within the industry. Known for strong customer service skills, proven ability to resolve conflicts effectively, and adept at maintaining high store standards. In previous role, contributed to enhancing customer satisfaction and improving overall store operations.
Kind and knowledgeable Childcare Provider well-versed in maintaining safe and nurturing environments for children. Comfortable caring for individuals of varying ages. Excellent communicator with good organizational, problem-solving and conflict resolution skills.
Overview
7
7
years of professional experience
2024
2024
years of post-secondary education
1
1
Certification
Work History
Retail Worker
Parcels Too Business Center
Trussville, Alabama
07.2024 - Current
- Inspected merchandise for defects prior to display on sales floor or shipment to customers.
- Greeted customers, identified their needs and provided assistance with product selection.
- Supported other departments within the store when needed during busy periods or shortages in staff.
- Operated cash register to process payments from customers accurately and efficiently.
- Utilized promotional materials such as signs and banners to draw attention to special offers or new products.
- Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
- Maintained accurate records of all transactions using POS software systems.
- Maintained an organized store environment by restocking shelves and organizing displays.
- Provided training and support to new staff members.
- Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.
- Organized backroom storage areas for efficient retrieval of stock items during peak business times.
- Adhered to all safety regulations when handling hazardous materials such as chemicals or sharp objects.
- Assisted managers with administrative tasks such as creating reports, updating records and preparing documents for payroll purposes.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
Concierge Representative
Long Leaf Liberty Park
Hoover, Alabama
03.2023 - 12.2023
- Tracked inventory levels of office supplies and placed orders when necessary.
- Provided assistance with mail delivery or faxing documents when needed.
- Provided concierge services such as making restaurant reservations, arranging transportation, booking tickets for shows or other events.
- Offered advice on restaurants, nightlife spots, shopping areas, cultural sites, parks.
- Greeted guests upon arrival and provided information about amenities, services, and local attractions.
- Monitored the front desk area for potential safety concerns or customer service issues.
- Assisted with general administrative tasks such as filing paperwork or preparing reports.
- Ensured guest satisfaction by providing prompt solutions to any complaints or issues that arose during their stay.
- Coordinated with housekeeping staff to ensure rooms were cleaned properly and all amenities were stocked according to standards.
- Answered phone calls promptly while maintaining a professional attitude.
- Managed the check-in process for arriving guests including verifying identification and credit card information.
Insurance Sales Agent
TTEC
Englewood, Colorado
08.2021 - 12.2023
- Advised clients on coverage amounts needed based on individual circumstances.
- Followed up with clients regularly to ensure satisfaction with services provided.
- Conducted market research to identify potential customers and target markets.
- Identified cross-selling opportunities among existing customers
- Negotiated with underwriters to obtain competitive rates for customers.
- Provided advice on financial planning and insurance policies.
- Analyzed customer feedback to improve sales strategies and tactics.
- Ensured that all required documents are properly filled out before submission.
- Processed applications and paperwork related to policy issuance or renewal.
- Provided guidance about different types of insurance products available.
- Built relationships with existing clients by providing exceptional service.
- Reviewed insurance policies periodically to make sure they meet customer needs.
- Generated leads through cold calling, networking, referrals, and other marketing initiatives.
- Built and maintained strong relationships with clients through regular follow-ups and excellent customer service.
- Exceeded assigned sales and retention targets each quarter by upselling insurance products.
Assistant Teacher
Ardent Preschool & Daycare
Hoover, Alabama
03.2021 - 08.2023
- Created weekly newsletters for parents detailing upcoming events and activities.
- Evaluated student work using established criteria.
- Prepared reports on student performance for administrators.
- Participated in professional development workshops related to teaching strategies.
- Helped maintain a safe and orderly learning environment.
- Organized instructional materials, bulletin boards, displays, and demonstrations.
- Maintained accurate records of student attendance and grades.
- Promoted a cooperative learning environment that encourages collaboration among students.
- Assisted classroom teacher in developing and implementing lesson plans.
- Assists Lead Teacher in everyday classroom activity, classroom control, child safety awareness, lessonplanning, teaching, and child development.
Daycare Assistant
Heritage Prechools
Trussville, Alabama
02.2020 - 03.2021
- Supported teachers in planning lessons that were developmentally appropriate for each age group.
- Established routines that provided consistency for young learners resulting in better behavior management skills.
- Participated in team meetings to discuss progress of each child's learning objectives.
- Works as caretaker which consists of watching multiple children at once, experience with children frominfant to age 6, diaper changing, formula making, feeding, cooking, organization, light housekeeping,cleaning, organized bedtime routines, child safety precautions.
Sales Associate
Wilsons Leather
Leeds
01.2020 - 12.2020
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Developed promotional strategies to increase sales volume.
- Maintained up-to-date knowledge of store merchandise and policies.
- Worked as a Sales Associate which consisted of assisting customers with transactions, cleaning, andinventory.
Sales Associate
G.H. Bass
Leeds , AL
08.2018 - 05.2019
- Worked as a Sales Associate which consisted of assisting customers with transactions, cleaning, andinventory.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Provided accurate information about products, prices and services.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Greeted customers and provided exceptional customer service.
Education
Associate of Arts - Theatre
Jefferson State Community College
Birmingham, AL 05.2023 - 06.2025
Bachelor of Arts - Theatre
University of Montevallo
Montevallo, AL 08.2020 - 05.2021
Clay-Chalkville High School
Pinson, ALSkills
- Visual merchandising
- Customer service
- Event coordination
- Sales strategy
- Early childhood Education
- Childcare
- Computer skills
- Organizational skills
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Cash handling
- Cashiering
- Theatre production
- Stagecraft techniques
- Public speaking
- Creative problem solving
- Team collaboration
- Time management
- Email management
- Data organization
- Phone call answering
- Computer proficiency
- Program files maintenance
- Inventory systems
- Professional communication
- Activity planning
- Housekeeping
- Early childhood education
- Sanitation
- Security control
- Personal hygiene assistance
- Safety
- Creative lesson planning
- Customer relationship management
Certification
- CPR & First Aid certification; American Red Cross BL
- Health & Wellness provider liscense
Accomplishments
- 2018 State champion; Novice Contemporary Comedic Monologue
- 2019 State champion; varsity Contemporary Comedic Monologue
Timeline
Retail Worker
Parcels Too Business Center
07.2024 - Current
Associate of Arts - Theatre
Jefferson State Community College
05.2023 - 06.2025
Concierge Representative
Long Leaf Liberty Park
03.2023 - 12.2023
Insurance Sales Agent
TTEC
08.2021 - 12.2023
Assistant Teacher
Ardent Preschool & Daycare
03.2021 - 08.2023
Bachelor of Arts - Theatre
University of Montevallo
08.2020 - 05.2021
Daycare Assistant
Heritage Prechools
02.2020 - 03.2021
Sales Associate
Wilsons Leather
01.2020 - 12.2020
Sales Associate
G.H. Bass
08.2018 - 05.2019
Clay-Chalkville High School