Open To Work
Carmen Nieves
West Allis,WI
Summary
Dynamic and results-driven professional with extensive experience in customer service and operational improvement at Budgetline Cash Advance. Proven ability to enhance customer engagement and drive revenue growth while fostering teamwork. Skilled in utilizing MS Office tools and maintaining attention to detail, ensuring efficient processes and exceptional service delivery.
Overview
21
21
years of professional experience
Work History
Self Employed Delivery Driver
Amazon Flex Independent Driver
09.2022 - Current
- Delivered tasks independently within established deadlines.
- Handled packages with care, ensuring safe transport.
- Utilized GPS systems to optimize navigation and route planning.
- Developed efficient route plans.
- Possess valid driver's license.
- Interacted with customers in a professional and courteous manner
- Utilized mobile app for real-time tracking and route optimization.
Loan Store Manager Customer Service
Budgetline Cash Advance
10.2006 - 09.2009
- Led daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff, fostering a collaborative and productive work environment.
- Analyzed sales trends, implementing strategies to enhance customer engagement and drive revenue growth.
- Developed and managed inventory control processes, minimizing losses and optimizing supply chain efficiency.
- Asist customers with cash advances and title loans
- Answer incoming calls from customers
- Handling cash, central and local filing
Bilingual Customer Service Call Center
Kohl's Corporate Office
04.2005 - 01.2006
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Office Skills Practicum (on the Job Training)
Milwaukee Careers Cooperative
05.2004 - 02.2005
- Managed and routed incoming calls using a multi-line phone system.
- Delivered agency details to prospective clients.
- Skilled in utilizing MS Office tools such as Word, Excel, and PowerPoint.
- Localized filing systems to enhance accessibility.
- Managed interactions between departments and outside partners.
- Executed mass mailings using mail merge.
- Alphabetized, faxed, copied, and bound documents
- Maintained office equipment
Education
GED -
Milwaukee Area Technical College
Milwaukee, WI02.2005
No Degree - Basics
South Division High School
1515 W Lapham Blvd, Milwaukee WI 532041996
Skills
- Customer service
- Relationship development
- Learning strategies
- Operational improvement
- Team player
- Positive attitude
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
Languages
Spanish
Full Professional
English
Full Professional
Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteRemoteTimeline
Self Employed Delivery Driver
Amazon Flex Independent Driver
09.2022 - Current
Loan Store Manager Customer Service
Budgetline Cash Advance
10.2006 - 09.2009
Bilingual Customer Service Call Center
Kohl's Corporate Office
04.2005 - 01.2006
Office Skills Practicum (on the Job Training)
Milwaukee Careers Cooperative
05.2004 - 02.2005
GED -
Milwaukee Area Technical College
No Degree - Basics
South Division High School