Carmen O’Neill
Summary
Experienced healthcare procedural scheduler with expertise in Interventional Radiology and Cardiac Cath Lab in an outpatient hospital environment. Proven ability to coordinate complex, time-sensitive procedures, manage pre-procedure requirements, and communicate effectively with patients, clinics, providers, and multidisciplinary teams. Brings a strong foundation in documentation accuracy, scheduling optimization, and high-volume workflow coordination, supported by 12 years of prior operations and client account management experience in fast-paced corporate environments.
Overview
15
15
years of professional experience
Work History
Lead Patient Scheduler – Interventional Radiology & Cath Lab
Providence Swedish
05.2024 - Current
- Lead scheduling operations for Interventional Radiology and Cardiac Cath Lab procedures in an outpatient hospital setting
- Coordinate complex procedural scheduling involving multiple departments to align with patient care timelines
- Serve as a key liaison between patients, clinics, physicians, and clinical teams to ensure readiness and timely execution of procedures
- Review and process procedural requests, ensuring completeness of orders, referrals, and scheduling requirements
- Participate in the development and implementation of new IR Procedure Request workflows to improve efficiency and reduce delays
Patient Scheduler – Interventional Radiology & Cath Lab
Providence Swedish
08.2022 - 04.2024
- Scheduled outpatient procedures directly with patients and referring clinics
- Managed frequent schedule changes and urgent requests while maintaining attention to detail and patient-centered service
- Coordinated case scheduling with SCI, anesthesia services, and imaging teams to meet procedural requirements
- Communicated procedural details, scheduling logistics, and preparation instructions to patients
- Maintained accurate documentation within scheduling systems to support safe and efficient patient care
Client Success & Account Management Roles
01.2011 - 01.2022
- Managed high-volume client portfolios across multiple e-commerce platforms, primarily Amazon, ensuring growth by developing and maintaining strategic vendor relationships
- Led workflow process management for inventory planning and marketing initiatives
- Developed and executed strategic plans to address complex logistical and operational challenges
- Managed competing priorities in fast-paced, deadline-driven environments
- Earned recognition for dependability, strong organizational skills, and clear communication
Education
Bachelor of Science - Communication, Advertising & Public Relations, Studio Art
Texas Christian University (TCU)
Fort Worth, TXSkills
- Strong Interpersonal Skills
- Attention to Detail
- Problem Solver
- Adaptable
- Process Improvement
- Cross-Functional Team Collaboration
- EMR / EHR Platforms
- Proficient in Microsoft Office
Timeline
Lead Patient Scheduler – Interventional Radiology & Cath Lab
Providence Swedish
05.2024 - Current
Patient Scheduler – Interventional Radiology & Cath Lab
Providence Swedish
08.2022 - 04.2024
Client Success & Account Management Roles
01.2011 - 01.2022
Bachelor of Science - Communication, Advertising & Public Relations, Studio Art
Texas Christian University (TCU)