Carmen Orbe
Houston,TX
Summary
Accomplished HR Manager/Office Manager with a proven track record at Cypress Dermatology, adept in enhancing employee relations and retention strategies. Excelled in implementing performance management systems and leading HR policy development. Skilled in payroll administration and leadership development, fostering a positive and efficient work environment. Demonstrated ability to maintain confidentiality and ensure legal compliance, significantly improving operational efficiency.
Overview
19
19
years of professional experience
Work History
HR Manager/ Office Manager
Cypress Dermatology
Cypress
03.2016 - Current
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Ensured legal compliance with labor laws by conducting regular audits and updating policies as necessary.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Established team priorities, maintained schedules and monitored performance.
Front Desk Receptionist
Dermatological Association of Texas
Cypress, TX
02.2011 - 02.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Completed data entry and filing to keep records updated for easy retrieval.
Medical Assistant
Houston Laser Skin Center
Houston, TX
01.2006 - 02.2011
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Education
Associates -
Lonesta College
Houston, TXHigh School Diploma -
Eisenhower High School
Houston, TX05.2024
Certificate - Medical Assistant
Bradford School of Business
Houston, TX08.2006
Skills
- HR policies and procedures
- New employee orientation
- HR processes
- Retention strategies
- Employee relations
- Payroll
- Payroll administration
- Onboarding and orientation
- Company policies
- Employee evaluations
- Health benefits
- Leadership development
- Records management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
HR Manager/ Office Manager
Cypress Dermatology
03.2016 - Current
Front Desk Receptionist
Dermatological Association of Texas
02.2011 - 02.2016
Medical Assistant
Houston Laser Skin Center
01.2006 - 02.2011
Associates -
Lonesta College
High School Diploma -
Eisenhower High School
Certificate - Medical Assistant
Bradford School of Business