Carmen Padilla
Lexington,United States
Summary
Customer-focused hospitality professional with over 15 years of front-line experience in high-volume restaurants and retail. Proven ability to deliver excellent service, resolve customer issues, and increase sales through upselling and attentive service. Strong communicator and team player who trains new staff, manages inventory, and keeps operations organized under pressure. Reliable, adaptable, and committed to creating positive guest experiences.
Overview
21
21
years of professional experience
Work History
Cashier
Domino's Pizza
Lexington, Ky
03.2025 - 03.2026
- Displayed ability to maintain a clean, safe, and organized work environment.
- Promptly answered customer calls and ensured quality services were provided, including problem-solving when customers were not satisfied with their service.
- Prepared food and drinks to meet customer satisfaction.
- Greeted customers entering store and responded promptly to customer needs.
- Displayed ability to maintain organization through labeling and prep work before opening shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier/Drive-thru
Dunkin Donuts
Lexington, Ky
01.2025 - 01.2025
- Prepared food and drinks to meet customer satisfaction and needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a clean and organized work environment to promote successful shift changes.
- Facilitated communication between team members and customers.
Server
Locos
Louisville, Ky
01.2024 - 01.2024
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Communicated between departments to ensure customer needs were met; including known allergies and special requests.
- Cultivated relationships with customers, learning their likes, dislikes, and preferences to ensure quality services.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Community Advocate
Royal Connections
Louisville, Ky
01.2023 - 01.2023
- Demonstrated ability to advocate and teach self-advocacy skills to students, specifically around bully prevention.
- Communicated with a team to set up display and organized lectures to suit the specific population needs.
- Worked closely with an interdisciplinary team of advocates, law enforcement, students, and teachers.
Cashier/Drive-thru
Amazing Glazing Donuts
Elizabethtown, Ky
01.2022 - 01.2022
- Prepared food and drinks to meet customer satisfaction.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a clean and organized work environment to promote successful shift changes.
Waitress/Bartender
Brick House
Louisville, Ky
03.2021 - 09.2021
- Demonstrated ability to work under high pressure situations and perform services to meet or exceed customer satisfaction.
- Performed opening and closing duties as scheduled, maintaining an organized and clean environment.
- Maintained proper documentation of sales reports.
- Maintained a clean, organized, and well-stocked bar to meet customer needs.
Waitress/Bartender
Tumbleweed
Elizabethtown, Ky
04.2012 - 05.2020
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Waitress/ Bar Tender; Temporary Position
Kentucky Derby
Louisville, KY
09.2015 - 09.2015
- Delivered exceptional customer service in fast-paced dining environment.
- Maintained accurate order processing and payment transactions for efficient service.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Implemented suggestions for improving workflow efficiency during peak hours.
Waitress/Hostess
Famous Daves
Louisville, Ky
07.2009 - 10.2012
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Cashier
Wal-mart
Elizabethtown, Ky
01.2008 - 01.2009
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
Hostess
Rafferty's
Elizabethtown, Ky
01.2007 - 01.2008
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Cashier
McDonalds
Elizabethtown, Ky
01.2005 - 01.2007
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Communicated with a team to ensure customer satisfaction.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Homeschooling
01.2008
Skills
- Communication
- Problem-solving
- Adaptability
- Team work
- Time management
- Customer service
- Customer assistance
- Cash handling
- Cleaning and sanitizing
- Team collaboration
Timeline
Cashier
Domino's Pizza
03.2025 - 03.2026
Cashier/Drive-thru
Dunkin Donuts
01.2025 - 01.2025
Server
Locos
01.2024 - 01.2024
Community Advocate
Royal Connections
01.2023 - 01.2023
Cashier/Drive-thru
Amazing Glazing Donuts
01.2022 - 01.2022
Waitress/Bartender
Brick House
03.2021 - 09.2021
Waitress/ Bar Tender; Temporary Position
Kentucky Derby
09.2015 - 09.2015
Waitress/Bartender
Tumbleweed
04.2012 - 05.2020
Waitress/Hostess
Famous Daves
07.2009 - 10.2012
Cashier
Wal-mart
01.2008 - 01.2009
Hostess
Rafferty's
01.2007 - 01.2008
Cashier
McDonalds
01.2005 - 01.2007
Homeschooling