Aniah Pines
Detroit,MI
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cashier
Dutch Girl Donuts
Detroit, MI
01.2024 - 01.2025
- Handled daily cash transactions with precision, ensuring financial accuracy and integrity
- Delivered exceptional customer service by efficiently processing orders and addressing customer inquiries
- Maintained a clean and organized work environment to enhance operational efficiency and customer satisfaction
- Helped customers find specific products, answered questions, and offered product advice.
- Accepted cash and credit card payments, issued receipts and provided change.
- Welcomed customers, offering assistance to help find store items.
Assembly Worker
Chrysler
Sterling Heights, MI
04.2021 - 06.2024
- Assembled automotive components, ensuring compliance with quality standards and production schedules
- Contributed to efficient manufacturing operations through diligent adherence to established protocols
- Used hand and power tools to assemble products.
- Loaded and unloaded items from delivery trucks using material handling equipment.
- Retrieved correct materials from product inventory to perform various fabrication duties.
Front Desk Agent
Holiday Inn
Troy, MI
04.2022 - 02.2024
- Managed guest check-ins and check-outs, ensuring efficient front desk operations
- Addressed and resolved guest inquiries and issues, maintaining high levels of customer satisfaction
- Created a welcoming environment, contributing to positive guest experiences and repeat business
- Computed bills, collected payments and made change for guests.
- Kept accurate records of guest transactions.
- Issued room keys and escort instructions to bellhops.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Caregiver/Personal Assistant
Brookdale Senior Living
Troy, MI
01.2021 - 03.2022
- Provided personalized care and assistance to elderly residents, ensuring daily needs and comfort were consistently met with empathy and efficiency
- Coordinated communication between residents and healthcare professionals to maintain a cohesive care plan and enhance quality of life
Customer Service Representative
DTE Energy
Highland Park, MI
06.2019 - 04.2021
- Resolved customer inquiries related to billing, service issues, and account management, ensuring high customer satisfaction
- Facilitated effective communication between customers and the company to enhance the overall client experience
Call Center Representative
On Star
Warren, MI
12.2019 - 03.2020
- Managed inbound calls, delivering prompt assistance and detailed service information to maintain high customer satisfaction
- Adhered to company protocols, contributing to consistent quality in customer service delivery
Caregiver
Lajoy Home Health Care
04.2018 - 02.2019
- Delivered personalized in-home care to elderly and disabled individuals, emphasizing comfort and safety through daily living support and medication management
- Fostered a compassionate and trustworthy environment by addressing the unique needs of each client with attentiveness and empathy
- Organized oral medications for clients following dosage and schedule requirements.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
Crew Member
Little Caesars
Detroit, MI
04.2018 - 06.2018
- Prepared and served menu items, ensuring compliance with company standards and health regulations
- Maintained a clean and organized work environment to enhance operational efficiency and customer satisfaction
Team Member
Tim Hortons
Harper Woods, MI
10.2017 - 04.2018
- Delivered excellent customer service and efficiently processed orders, improving the overall customer experience
- Maintained cleanliness and organization to ensure a hygienic and welcoming environment for patrons
Education
Diploma - General Studies
Harper Woods High School
Harper Woods, MI06.2018
Skills
- Customer Support
- CRM Software Proficiency
- Personal Assistant Experience
- Caregiving
- Problem-Solving
- Product Knowledge
- Patience
- Patient Care
- Epic
- Dementia Care
- Time Management
- Empathy
- Technical Proficiency
- Senior Care
- Customer Service Skills
- Hospital Experience
- Multitasking
- Nursing
- Problem Solving
- Communication
- Cashiering
- Alzheimer's Care
- Healthcare
- Test-Driven Development
- Data Entry
- Communication Skills
- Home Care
- Computer Skills
- Vital Signs
- Cash Handling
- Conflict Resolution
- Attention to Detail
- Customer Service
- Active Listening
- Customer assistance
- Data entry
- Sales transactions
- Product knowledge
- Payment processing
- POS system operations
- Customer service
- Customer service excellence
- Clear communication
- Time management skills
- Written and verbal communication
Certification
- First Aid Certification
- CPR Certification
Timeline
Cashier
Dutch Girl Donuts
01.2024 - 01.2025
Front Desk Agent
Holiday Inn
04.2022 - 02.2024
Assembly Worker
Chrysler
04.2021 - 06.2024
Caregiver/Personal Assistant
Brookdale Senior Living
01.2021 - 03.2022
Call Center Representative
On Star
12.2019 - 03.2020
Customer Service Representative
DTE Energy
06.2019 - 04.2021
Caregiver
Lajoy Home Health Care
04.2018 - 02.2019
Crew Member
Little Caesars
04.2018 - 06.2018
Team Member
Tim Hortons
10.2017 - 04.2018
Diploma - General Studies
Harper Woods High School