1
year of professional experience
Computational Mathematics student at Marquette University aspiring to pursue careers in Quantitative Research, Data Science, Artificial Intelligence, Machine Learning, and Software Engineering. Interested in applying mathematics, computational methods, and analytical problem-solving to develop innovative solutions across technology, finance and research.
Work History
Cashier
- Processed customer transactions accurately through POS systems and kept checkout flow moving smoothly.
- Scanned items, applied discounts, and fixed pricing differences with strong attention to detail.
- Balanced cash drawers and checked payments to maintain accurate register accountability.
- Helped customers with purchases, returns, and product location questions in a professional manner.
- Kept checkout areas clean and organized, and stocked nearby supplies for efficient service.
- Followed store policies for age-restricted items, coupons, and payment handling.
- Maintained clean, organized checkout areas and stocked nearby supplies for efficient service.
- Collaborated with team members to reduce wait times during high-traffic periods.
- Assisted customers with purchases, returns, and product location questions professionally.
- Balanced cash drawers and verified payments to maintain accurate register accountability.
- Scanned items, applied discounts, and resolved pricing discrepancies with attention to detail.
- Welcomed customers and helped determine their needs.
- Greeted customers entering the store and responded promptly to customer needs.
- Identified service issues quickly and escalated concerns to supervisors when needed.
- Worked a flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
IT Help Desk Agent
1 Month- Resolved hardware, software, and network issues for students, faculty, and staff.
- Guided users through password resets, account access, and multi-factor authentication steps.
- Documented incidents and service requests in ticketing system with accurate updates.
- Troubleshot Microsoft 365, email, and campus application errors remotely.
- Escalated complex issues to higher-level support while maintaining clear ticket notes.
- Installed, configured, and updated workstation software and peripheral devices.
- Communicated technical solutions in clear language for nontechnical users.
- Prioritized incoming requests to support timely resolution and service continuity.
- Improved customer satisfaction by promptly addressing and resolving technical issues.
- Enhanced IT support with comprehensive documentation of common issues and resolutions.
- Facilitated communication between end-users and development teams to address ongoing application-related concerns efficiently.
- Maintained detailed records of all help desk interactions, using them to identify trends and recurring issues for further investigation.
- Contributed to the implementation of new systems and software upgrades, minimizing disruptions for users.
- Trained new team members on company-specific software applications, ensuring seamless integration into the help desk team.
- Implemented knowledge management initiatives, creating a centralized repository for issue resolution best practices.
- Developed strong working relationships with clients, providing exceptional customer service.
- Conducted regular reviews of support procedures to identify areas for improvement or optimization.
- Provided remote assistance to users, enabling quick resolution of off-site technical issues.
- Managed ticketing system effectively, prioritizing urgent requests while maintaining overall response time standards.
- Used ticketing systems to manage and process support actions and requests.
- Collaborated with cross-functional teams to address complex system-wide issues.
Sales Associate
3 Months- Assisted customers with western apparel, footwear, and accessories recommendations
- Processed POS transactions accurately and handled cash, card, and returns
- Resolved customer questions with product knowledge and attentive service
- Maintained fitting rooms, sales floor, and product organization standards
- Supported visual merchandising by setting displays and rotating product placement
- Replenished merchandise and executed stockroom restocking procedures
- Monitored inventory accuracy and reported low-stock items promptly
- Collaborated with team members to meet daily sales and store operations goals
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Math Tutor
11 Months- Facilitated individualized and group math tutoring sessions, reinforcing algebra, calculus, and statistics concepts.
- Assessed student needs and adapted explanations to match diverse learning styles and skill levels.
- Guided problem-solving practice using step-by-step methods to strengthen accuracy and confidence.
- Prepared tutoring materials and worked examples aligned with course topics and assignment requirements.
- Encouraged active learning through questioning, concept checks, and guided review of class material.
- Boosted student confidence in problem-solving by providing individualized support and targeted feedback during tutoring sessions.
- Used positive reinforcement, repetition, and review to help students master challenging material.
- Explained math concepts in a caring and encouraging environment to help kids thrive and learn.
- Assisted struggling students in building a strong foundation in basic math skills to improve overall performance in advanced courses.
- Developed and implemented individualized lesson plans for each student, tailored to their individual needs.
- Monitored student progress and provided timely feedback on performance reports to assist with goal-setting.
- Created and shared math resources and materials to boost student comprehension.
- Promoted a positive learning environment by establishing clear expectations and encouraging active participation during tutoring sessions.
Seasonal Trader
1 Year 2 Months- Loaded and unloaded office furniture, equipment, and crates using dollies, hand trucks, and lifting straps.
- Disassembled and reassembled desks, shelving, and modular workstations for commercial relocations.
- Wrapped, padded, and labeled items to prevent damage during transport and storage.
- Navigated loading docks, elevators, and tight spaces while maintaining safe moving procedures.
- Communicated with crew members and supervisors to coordinate move sequencing and delivery expectations.
- Inspected furniture and equipment for preexisting damage before packing and transport.
- Followed safety protocols when handling heavy items, reducing risk of injury and property damage.
- Reduced potential damages through careful handling and proper packing techniques for fragile items.
- Contributed to a safe work environment by adhering to company policies and OSHA regulations at all times.
- Established trust with clients through consistent punctuality, reliability, and professionalism during each move.
- Demonstrated flexibility in adapting to changing schedules or unexpected circumstances during complex commercial moves.
- Facilitated clear communication between clients, supervisors, and coworkers by conveying important information about project details and timelines.
- Collaborated with team members to develop efficient strategies for tackling large-scale commercial moves.
- Efficiently coordinated with other team members to load/unload trucks quickly, maximizing use of available resources.
- Developed lasting relationships with repeat customers through exceptional customer service skills and attention to detail in every project.
- Increased productivity by training new team members on best practices in commercial moving procedures.
- Maintained clean and organized workspaces, ensuring a professional appearance throughout the move process.
- Provided thorough post-move support, addressing any client concerns promptly and professionally.
- Improved efficiency by streamlining packing and unpacking processes for commercial moves.
- Enhanced client satisfaction by providing professional, courteous service during all aspects of the move.
- Maximized workspace functionality at destination sites by carefully arranging furniture and equipment according to client specifications.
Education
Bachelor of Science - Computational Mathematics
- Dean's List Fall 2023
- All In Milwaukee Scholarship Recipient
- Educational Opportunity Program Student Support Services Scholarship Recipient
- Relevant Coursework: Statistical Methods, Computational Statistics, Differential Equations, Linear Algebra, Calculus I, II, & III, Theory of Probability & Statistics, Algorithms, Data Structures, Intro to Data Science, Numerical Analysis, Mathematical Statistics, Object-Oriented Programming, Intro to Software Development, Intro to Cybersecurity.
- Programming Languages: Python, Java & R.
- Extracurricular Activities: Boxing Club, Powerlifting Club & Running Club, E-LEAD.
- Minorities In Tech & ACM Member
Skills
Customer service
Customer support
User support
Sales processing expertise
Cash handling
Basic mathematics
Verbal and written communication
Checkout efficiency
Decision-making
Sales processing
Flexible schedule
Work ethic
Patience
Motivation
High school math
Fundamental mathematics
Algebra proficiency
Point-of-sale support
Product support
Technical analysis
User support
Accomplishments
Fall 2023 Dean's List
Pursuing a Bachelor of Science in Computational Mathematics at Marquette University.
Earned the MKE Fellows $1,000 Scholarship.
Selected as an MKE Fellow, All-In Milwaukee & EOP-SSS Scholar.
Earned the Thelma A. Sias Medal of Distinction MKE Fellows (2x)
Served as captain of two varsity athletic teams.
Qualified for WIAA Track & Field Sectionals
Set a school record in the 3200 meter run
Defensive Player of The Year
Ranked among the top seven players in Wisconsin in assists.
Interests
Quantitative Research & Quantitative Finance
Artificial Intelligence & Machine Learning
Stock Market & Investing
Information Systems
Data Science & Statistical Analysis
Software Engineering & Development
Computer Programming & Algorithm Design
Python
C++
R
C#
Java & SQL
Deep Learning & Predictive Modeling
Financial Markets & Algorithmic Trading
Computational & Applied Mathematics
Robotics & Autonomous Systems
Aerospace Engineering & Space Exploration
Technology Innovation & Entrepreneurship
Reading Books & Continuous Learning
Gaming & Interactive Entertainment
Boxing
Athletics & Strength Training
Timeline
Cashier
Wholes Food Market
11.2026 - CurrentRead More
IT Help Desk Agent
Marquette University
10.2026 - CurrentRead More
Sales Associate
Boot Barn Inc
07.2026 - 10.2026Read More
Math Tutor
Marquette University
10.2025 - 09.2026Read More
Seasonal Trader
Coakley Brothers
06.2025 - 08.2026Read More
Marquette University
Bachelor of Science from Computational Mathematics
Read More