Alexus Williams
Las Cruces,NM
Summary
Diligent professional with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with merchandise exchange protocols] and adaptable to new processes and procedures.
Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.
Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.
Overview
5
5
years of professional experience
Work History
Cashier
SUBWAY®Restaurants
Albuquerque, New Mexico
12.2019 - 12.2020
- Answered customer inquiries regarding store policies and procedures.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Issued receipts, refunds, credits or change due to customers.
- Greeted customers and answered any questions they had about the store's products and services.
- Resolved customer complaints professionally in accordance with company policy.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Ensured compliance with all safety regulations within the store environment.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Customer Service Representative
McDonald's
Albuquerque, New Mexico
09.2019 - 12.2019
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Conducted regular follow-up calls with customers after resolving their issues.
Server
Golden Corral Buffet and Grill
Las Cruces, New Mexico
12.2015 - 12.2015
- Monitored dining room for cleanliness and proper set-up at all times.
- Prepared drinks according to standard recipes.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA08-2025
Skills
- Product restocking
- Drawer balancing
- Returns processing
- Hospitality and accommodation
- Conflict resolution
- Reliability and punctuality
- Training and onboarding
- Refunds and exchanges
- Credit and cash transactions
- Multitasking and organization
- Providing customer support
- Call center operations
- Answering questions
- Prospecting skills
- Customer support
- Customer service
- Customer communications
- Table resetting
- Daily specials memorization
- Food inspection
- Team member support
- Menu design
- Sales techniques
- Price memorization
- Beverage preparation
- Dining customer service
- Food station setup
- Food safety oversight
- Guest seating
- Task prioritization
Timeline
Cashier
SUBWAY®Restaurants
12.2019 - 12.2020
Customer Service Representative
McDonald's
09.2019 - 12.2019
Server
Golden Corral Buffet and Grill
12.2015 - 12.2015
High School Diploma -
Penn Foster Career School