Kaniya Scott
Mobile,AL
Summary
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. High energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Cashier
Walmart
Mobile, AL
01.2023 - Current
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
Customer Service Representative
Alorica
Mobile, AL
05.2021 - 12.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Hostess
BlueGill
Mobile, AL
01.2019 - 05.2021
- Enhanced customer experiences by efficiently managing reservations and seating arrangements.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Collaborated with management to implement new strategies for improving restaurant efficiency and guest satisfaction.
- Streamlined communication between kitchen staff and servers to ensure accurate order fulfillment and timely delivery.
- Contributed to positive guest experiences by providing personalized service and attention to special requests or preferences.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Supported restaurant marketing efforts through effective social media engagement and promotional event planning.
Education
High School Diploma -
Ben C Rain High School
Mobile, AL05.2021
Skills
- Customer Assistance
- Product restocking
- Customer Service
- Cash Register Operation
- Cash Handling
- Payment Processing
- Drawer balancing
- Retail Merchandising
- Server Support
- Food Running
- Dining area maintenance
- Phone Etiquette
- Dining room management
- Call Management
- Paperwork Processing
- Call center experience
- Call Center Operations
- Multi-line phone talent
- Computer Proficiency
- Call Control
- Account updating
- Technical Support
- Call Center Customer Service
- Inbound phone calls
- Customer Support
Timeline
Cashier
Walmart
01.2023 - Current
Customer Service Representative
Alorica
05.2021 - 12.2022
Hostess
BlueGill
01.2019 - 05.2021
High School Diploma -
Ben C Rain High School