Carmen Perdue
Century,FL
Summary
Customer-focused professional with experience in handling various responsibilities at a service desk, including cashier duties. Strong skills in providing top-notch customer service, managing cash transactions accurately, and dealing effectively with customer inquiries. Experience in resolving complaints and maintaining high levels of customer satisfaction. Proven abilities to multi-task efficiently in a fast-paced environment, ensuring smooth operations and positive customer experiences.
Overview
9
9
years of professional experience
Work History
Service Desk
Brett/Robinson
Orange Beach, Alabama
09.2024 - 11.2024
- Resolved escalated incidents from the Service Desk team members.
- Trained new staff members in service desk functions and processes.
- Monitored performance of service desk staff and provided coaching as needed.
- Analyzed customer feedback data to identify areas of improvement in services provided by the Service Desk.
- Prepared reports summarizing service desk operations on a daily basis.
- Produced detailed reports outlining key performance metrics related to Service Desk operations.
- Conducted regular reviews of service desk procedures and policies to ensure compliance with industry standards.
- Oversaw operations of special service desk and enabled quick resolution of issues.
Office Assistant
Sprinkler Guy Irrigation
Pensacola, Florida
05.2020 - 05.2021
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Ordered office supplies and managed inventory to ensure a well-stocked office.
- Inventoried and ordered materials, supplies and services.
- Completed and mailed contracts, invoices or checks.
Head Hostess
Rodizio Grill
Pensacola, FL
11.2015 - 11.2017
- Greeted guests upon arrival and escorted them to their tables.
- Assisted with seating arrangements for large groups and special occasions.
- Supervised a team of hostesses, ensuring all duties were completed in a timely manner.
- Provided excellent customer service to ensure guest satisfaction.
- Maintained accurate records of reservations and wait times.
- Trained new staff on proper hosting procedures and policies.
- Ensured that the dining room was always clean, organized, and presentable.
- Actively sought feedback from customers about their experiences in order to improve operations.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
Education
11th Grade - High School
Pensacola Catholic High School
Pensacola, FLSkills
- Service desk oversight
- Service desk support
- Service desk team management
- Service desk team supervision
- Service planning
- Helpdesk services
- Food-service hosting
- Front desk support
Timeline
Service Desk
Brett/Robinson
09.2024 - 11.2024
Office Assistant
Sprinkler Guy Irrigation
05.2020 - 05.2021
Head Hostess
Rodizio Grill
11.2015 - 11.2017
11th Grade - High School
Pensacola Catholic High School