Kelron Duncan
Albany,OR
Summary
Proven track record in enhancing customer satisfaction in product and service operations at Premier Marine, leveraging expertise in service desk oversight and exceptional problem-solving abilities. Skilled in installing and troubleshooting security systems with Atlas Alarms, LLC, demonstrating a strong work ethic and team collaboration. Achieved significant improvements in client service delivery through effective communication and technical acumen.
Overview
2
2
years of professional experience
Work History
Service Desk
Premier Marine
08.2023 - 08.2024
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Gathered and compiled technical support documentations for service desk and mechanics.
- Managed stockroom service desk and offsite warehouse, documenting and researching inaccuracies to determine best corrective actions.
- Provided high level of service and assistance to clients to obtain new opportunities and repeat business.
- Evaluated customer satisfaction with products and services upon return of rental, taking action to remedy complaints when necessary.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Answered customer questions and provided immediate assistance to deliver exemplary service.
Security Technician
Atlas Alarms,LLC
07.2022 - 03.2023
- Educated customers on proper ways to use security systems after completing tests and repairs.
- Read and understood product manuals and blueprints.
- Communicated effectively with customers, answering questions, and concerns regarding systems.
- Installed, tested and serviced alarm and associated systems for commercial and residential customers.
- Responded to maintenance calls and troubleshot devices.
- Maintained accurate records of customer service calls and inputted all information into company's database.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Organized and detail-oriented with a strong work ethic.
Education
High School Diploma -
Skyline High School
Salt Lake City, UT06.2022
Skills
- Service desk oversight
- Customer service and assistance
- Explaining Products and Services
- Customer services
- Quick Learner
- Great Team Member
Timeline
Service Desk
Premier Marine
08.2023 - 08.2024
Security Technician
Atlas Alarms,LLC
07.2022 - 03.2023
High School Diploma -
Skyline High School
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