Carmen Perez
Fort Lauderdale,FL
Overview
5
5
years of professional experience
Work History
HR Account Manager
AMP
Fort Lauderdale, FL
03.2024 - Current
- Developed and implemented strategies to improve the recruitment process.
- Created and maintained employee records, files and databases.
- Conducted new hire orientations, onboarding procedures and exit interviews.
- Provided advice on personnel policies and procedures.
- Organized training sessions to ensure employees are up-to-date with company policies and regulations.
- Processed payroll for up to 30 employees weekly using specialized software.
- Assisted with the review and reconciliation of payroll data, including timesheets, deductions, and other related information.
- Generated employee paychecks and direct deposit payments in a timely manner.
- Maintained accurate records of employee time cards and attendance records.
- Calculated overtime wages and vacation accruals as required by state laws.
- Provided customer service support to answer inquiries from employees regarding their payroll issues or concerns.
Assistant Store Manager
Tory Burch
Fort Lauderdale, FL
11.2022 - Current
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
Supervisor
Tory Burch
Fort Lauderdale, FL
11.2021 - 11.2022
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
Support Associate
Tory Burch
Fort Lauderdale, FL
10.2019 - 11.2021
- Maintained accurate records of customer interactions.
- Resolved customer complaints promptly and professionally.
- Verified customer accounts by collecting necessary information.
- Provided technical support to customers via phone and email.
- Organized the warehouse layout to optimize space utilization and streamline operations.
- Shipped packages and received goods and materials under guidance of company's procedures.
Education
Bachelor of Science - Civil Engineering
Universidad De Los Andes
Venezuela04-2018
Skills
- Business Development
- Customer Relations
- Store Organization
- Customer Service Management
- Goals and performance
- Upselling and Cross Selling
- Team Building and Leadership
- Workforce Management
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
HR Account Manager
AMP
03.2024 - Current
Assistant Store Manager
Tory Burch
11.2022 - Current
Supervisor
Tory Burch
11.2021 - 11.2022
Support Associate
Tory Burch
10.2019 - 11.2021
Bachelor of Science - Civil Engineering
Universidad De Los Andes