Overview
Work History
Education
Skills
Languages
Timeline
Generic

Carmen Perez

Fort Lauderdale,FL

Overview

5
5
years of professional experience

Work History

HR Account Manager

AMP
Fort Lauderdale, FL
03.2024 - Current
  • Developed and implemented strategies to improve the recruitment process.
  • Created and maintained employee records, files and databases.
  • Conducted new hire orientations, onboarding procedures and exit interviews.
  • Provided advice on personnel policies and procedures.
  • Organized training sessions to ensure employees are up-to-date with company policies and regulations.
  • Processed payroll for up to 30 employees weekly using specialized software.
  • Assisted with the review and reconciliation of payroll data, including timesheets, deductions, and other related information.
  • Generated employee paychecks and direct deposit payments in a timely manner.
  • Maintained accurate records of employee time cards and attendance records.
  • Calculated overtime wages and vacation accruals as required by state laws.
  • Provided customer service support to answer inquiries from employees regarding their payroll issues or concerns.

Assistant Store Manager

Tory Burch
Fort Lauderdale, FL
11.2022 - Current
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Reviewed inventory and sales records to prepare reports for management and budget departments.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.

Supervisor

Tory Burch
Fort Lauderdale, FL
11.2021 - 11.2022
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.

Support Associate

Tory Burch
Fort Lauderdale, FL
10.2019 - 11.2021
  • Maintained accurate records of customer interactions.
  • Resolved customer complaints promptly and professionally.
  • Verified customer accounts by collecting necessary information.
  • Provided technical support to customers via phone and email.
  • Organized the warehouse layout to optimize space utilization and streamline operations.
  • Shipped packages and received goods and materials under guidance of company's procedures.

Education

Bachelor of Science - Civil Engineering

Universidad De Los Andes
Venezuela
04-2018

Skills

  • Business Development
  • Customer Relations
  • Store Organization
  • Customer Service Management
  • Goals and performance
  • Upselling and Cross Selling
  • Team Building and Leadership
  • Workforce Management

Languages

English
Professional
Spanish
Native/ Bilingual

Timeline

HR Account Manager

AMP
03.2024 - Current

Assistant Store Manager

Tory Burch
11.2022 - Current

Supervisor

Tory Burch
11.2021 - 11.2022

Support Associate

Tory Burch
10.2019 - 11.2021

Bachelor of Science - Civil Engineering

Universidad De Los Andes

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Carmen Perez