Summary
Overview
Work History
Education
Skills
References
Timeline
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Carmen Pino

Staten Island,NY

Summary

Driven Supervisor with a proven track record at Starbucks, enhancing team performance and customer satisfaction through effective leadership and problem-solving skills. Excelled in staff management and POS system operation, achieving significant improvements in operational efficiency. Skilled in fostering team collaboration, demonstrating a commitment to excellence and continuous improvement.

Overview

8
8
years of professional experience

Work History

Shift Supervisor

Starbucks
04.2019 - 02.2024
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Delivered successful training to all new hires, educating on successful work processes and productivity strategies.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Enforced company policies and regulations with employees.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
  • Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.

Server

North Italia Restaurant
10.2022 - 01.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Shift Leader

Dunkin' Donuts
06.2016 - 03.2019
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
  • Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.

Education

Bachelor of Science - Psychology

Arizona State University
Tempe, AZ
06.2026

High School Diploma -

Curtis High School
Staten Island, NY
06.2015

Skills

  • Workplace Safety
  • Team Collaboration and Leadership
  • POS System Operation
  • Staff Management
  • Customer-Oriented
  • Staff Motivation
  • Inventory control and record keeping
  • Conflict resolution techniques
  • Scheduling Coordination
  • Problem-Solving
  • Strong verbal and written communication

References

1. Yasmin Gomez

Store Manager

Starbucks- 248 Biscayne Blvd Miami, FL 33132

Cell: 1(786)239-4532

Email: Yasmingomez23@gmail.com

Former Supervisor


2. Angie Reinhardt

Store Manager

Starbucks- 110 SE 1st St Miami, FL 33132

Cell: 1(954)445-9472

Email: US1843073@Starbucks.com

Former Supervisor


3. Sharyn Harrison

Store Manager

Starbucks- 219 1st Ave New York, NY 10003

Cell: 1(917)498-5463

Email: US2459580@Starbucks.com

Former Supervisor


4. Elaina Tornincaso

Shift Supervisor

Starbucks- 110 SE 1st St Miami, FL 33132

Cell: 1(631)807-6048

Email: Elainatornincaso@gmail.com

Former Coworker & Associate

Timeline

Server

North Italia Restaurant
10.2022 - 01.2024

Shift Supervisor

Starbucks
04.2019 - 02.2024

Shift Leader

Dunkin' Donuts
06.2016 - 03.2019

Bachelor of Science - Psychology

Arizona State University

High School Diploma -

Curtis High School

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Carmen Pino