Carmen Porter
Chula Vista,CA
Summary
An organized and motivated professional eager to apply time management and organizational skills in various environments. Skilled in working under pressure to best enhance the organizational brand.
Overview
13
13
years of professional experience
Work History
Financial Counselor
Rady Children’s Hospital San Diego
San Diego, USA
05.2024 - Current
- Identify and facilitate financial solutions based on patient’s needs.
- Assist families with financial assistance and the application process to state funded programs such as Medi-Cal and CCS.
- Collect patient liability amounts and provide education on billing and insurance processing.
- Work with insurance and families to determine the best course of action.
- Facilitate communication between patients, medical and administrative staff.
- Maintain knowledge of community resources and refer patients to appropriate organizations.
Revenue Cycle Analyst
Shield Healthcare
Valencia, USA
07.2012 - 03.2021
- Supervised a team of Medi-Cal/Managed Care billing specialists, holding them accountable to achieve positive financial outcomes.
- Managed and distributed department workflow, prioritized projects as needed.
- Shared responsibility for effectively managing accounts receivable (A/R).
- Created Microsoft Excel reports/models that highlight reimbursement results and trends.
- Collaborated with staff across the organization to solve billing problems and improved internal efficiencies.
- Established positive relationships with third-party payers and clearinghouses to resolve billing issues.
- Handled multiple priorities with aggressive deadlines, ensuring appropriate follow-up and closure.
Education
Bachelor of Science - Human Services
University of Phoenix
Woodland Hills, CA06.2011
Skills
- Execute tasks in a deadline driven environment
- Verbal and written communication
- Multitasking and prioritization
- Strong decision-making skills
- Efficient and detail-oriented
- Experience in leadership
- Reliable & trustworthy
- Critical Thinking
- Relationship building
- Adult & Pediatric First Aid/CPR/AED
References
References: Upon Request
Timeline
Financial Counselor
Rady Children’s Hospital San Diego
05.2024 - Current
Revenue Cycle Analyst
Shield Healthcare
07.2012 - 03.2021
Bachelor of Science - Human Services
University of Phoenix
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