Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Carmen Ramos

Denver,CO

Summary

Dynamic professional with a strong background in special education and retail, recognized for enhancing student engagement and customer satisfaction. Proven expertise in team collaboration and assistive technology, fostering inclusive environments at the Girls Athletic Leadership School of Denver. Adept at resolving issues with empathy while managing cash operations effectively.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Special Education Paraprofessional

Girls Athletic Leadership School of Denver
Denver, CO
08.2019 - 06.2025
  • Collaborated with learning specialists and teachers to create inclusive environments for all students that supported academic, health, social, and emotional IEP goals for diverse learners.
  • Worked one-on-one and in small groups, assisting students with daily tasks to promote independence, self-confidence, engagement, and learning outcomes.
  • Collaborated with administrators, learning specialists, teachers, and other staff to support the needs of the building while ensuring all students had an environment that was safe and supported the learning of all.

Lead Cashier

Banana Republic - Cherry Creek
Denver, CO
01.2017 - 05.2019
  • Trained new cashiers on company policies and customer service standards.
  • Managed cash register operations and ensured accurate transactions, exchanges, and returns for customers, effectively.
  • Assisted in maintaining a clean and organized checkout area and store to enhance the customer experience.
  • Collaborated with team members to address customer concerns and resolve issues promptly, while remaining professional in challenging situations.

Sales Associate

Marshalls
Denver, CO
07.2016 - 01.2017
  • Greeted customers upon entering store and provided assistance in locating desired items. Helped customers find specific products, answered questions, and offered product advice.
  • Maintained cleanliness of the store environment, including floors, fitting rooms, displays, and the cash area. While restocking shelves as needed to ensure sufficient inventory levels.
  • Collaborated with team members to support store needs, customer inquiries and resolved issues promptly and professionally.

Sales Floor Associate

Walmart
Denver, CO
04.2014 - 07.2015
  • Assigned to the fabrics and crafts area, I assisted customers with product selection and inquiries on the sales floor.
  • Collaborated with team members to ensure efficient store operations.
  • Trained new associates on store policies and customer service standards, while cutting fabrics.
  • Resolved customer complaints with empathy and professionalism to ensure satisfaction.
  • Assisted with stocking shelves, organizing merchandise, and maintaining cleanliness of sales floor.

Education

Associate of Arts - Psychology

Community College of Denver
Denver, CO

Associate of Arts - Human Services

Community College of Denver
Denver, CO

Skills

  • Team collaboration
  • Customer service
  • Money and product handling
  • Data collection
  • Assistive technology
  • Nonverbal communication

Certification

  • Medication delegated
  • Seizure trained
  • Teen mental health first aid trained

Timeline

Special Education Paraprofessional

Girls Athletic Leadership School of Denver
08.2019 - 06.2025

Lead Cashier

Banana Republic - Cherry Creek
01.2017 - 05.2019

Sales Associate

Marshalls
07.2016 - 01.2017

Sales Floor Associate

Walmart
04.2014 - 07.2015

Associate of Arts - Psychology

Community College of Denver

Associate of Arts - Human Services

Community College of Denver

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