Carmen Rayo
Phoenix,AZ
Summary
Licensed Esthetician certified in permanent cosmetic procedures. Experience includes waxing, skin care facials, high frequency, lash lifts, eyebrow laminations, makeup, etc. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Great at product sales and building relationships with clients ensuring return for future services.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cerologist
Waxing The City
08.2022 - Current
- Maintained clean and sanitary workspace.
- Waxed many clients using soft and hard waxes.
- Fostered friendly, warm, and exceptional customer experience.
- Sterilized equipment for patient treatments.
- Recommended retail products for at-home use.
- Advised clients on proper home-care regimens.
- Provided clients with knowledge of all cosmetic services being provided.
- Created repeat business by developing long-term relationships with regular customers.
- Provided a multiple of services such as waxing facial and body, lash tinting, brow tinting, lash lifts and eyebrow laminations.
Operations Assistant
Guaranteed Rate Inc.
12.2020 - 08.2022
- Contributed to development of operational procedures to improve efficiency and accuracy.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Requested Verifications of employment and rent.
- Requested Title and insurance for future home buyers.
- Filled out VOE and VOR forms
- Worked on a multiple of files in one day including closing files.
Receptionist
The Saguaro - Tod Millers Spa
11.2019 - 12.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Shift Supervisor
CVS Health
04.2018 - 10.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Conducted routine inspections to check quality and compliance with established specifications.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Esthetician License - Esthetics
The Studio Academy of Beauty
Chandler, AZ09.2020
High School Diploma -
Dysart High School
El Mirage, AZ05.2016
Skills
- Male and Female Waxing
- Advanced Hair Removal Trained
- Lash lifts
- Eyebrow Laminations
- Eyebrow and Eyelash tinting
- Relationship Building
- Beauty Treatment Recommendation
- Payment Processing
- Workspace Organization
- Waxing Treatments
- Licensed Esthetician
- Employee Training
- Great time management
- Consulting
- Cash Handling Expertise
- Selling Retail
- Strategic Planning
Certification
Esthetician License
Waxing The City Certificate of Achievement
Barbicide Certification
Eyelash Extension Certification
Timeline
Cerologist
Waxing The City
08.2022 - Current
Operations Assistant
Guaranteed Rate Inc.
12.2020 - 08.2022
Receptionist
The Saguaro - Tod Millers Spa
11.2019 - 12.2020
Shift Supervisor
CVS Health
04.2018 - 10.2019
Esthetician License - Esthetics
The Studio Academy of Beauty
High School Diploma -
Dysart High School