Carmen Reps
Utica,MN
Summary
Adept at managing high-risk situations, I enhanced safety and reduced contraband instances significantly at Olmsted County. Skilled in crisis management and conflict resolution, my proactive approach and leadership in training new officers underscore my ability to deliver results and maintain high safety standards. Correctional Officer offers 5-year history in corrections with superior record of defusing high-pressure situations with sound judgment and successful conflict resolution skills. Monitors and manages inmate behavior with focus maintaining order and proactively addressing potential conflicts.
Overview
10
10
years of professional experience
Work History
Correctional Officer
Olmsted County
01.2019 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Completed intake paperwork, fingerprints, and searches.
- Booked new inmates into facility and processed inmates for release.
- Bolstered team morale and cooperation through effective leadership and communication.
Convenience Store Clerk
Kwik Trip
05.2014 - 01.2019
- Maintained a clean and organized store environment for an improved shopping experience.
- Enhanced customer satisfaction by providing efficient and friendly service at the checkout counter.
- Assisted customers with locating products, answering questions, and recommending items based on their needs.
- Verified age-restricted product purchases diligently to adhere to legal requirements while maintaining excellent customer rapport during transactions.
- Completed daily tasks such as sweeping floors, cleaning restrooms, emptying trash cans promptly for a consistently well-maintained store appearance.
- Handled customer complaints professionally, resolving issues quickly to maintain positive relationships with patrons.
- Followed cash handling, inventory accountability and fueling station procedures as part of operations.
Education
No Degree - Corrections
Minnesota State College-Southeast Technical
Winona, MNHigh School Diploma -
Lewiston-Altura Secondary
Lewiston, MN05.2014
Skills
- First Aid Training
- Emergency Response
- De-Escalation Techniques
- Conflict resolution skills
- Trained in defensive tactics
- Crisis Management
- Booking procedures
- Decision-Making
- Problem-Solving
Timeline
Correctional Officer
Olmsted County
01.2019 - Current
Convenience Store Clerk
Kwik Trip
05.2014 - 01.2019
No Degree - Corrections
Minnesota State College-Southeast Technical
High School Diploma -
Lewiston-Altura Secondary
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