Carmen Rivera
Springfield,MA
Summary
Strong truck loader with several years of experience in loading. Successful at working efficiently with no supervision and packing products quickly and carefully. Committed to safety and working as team to ensure best-in-class work.
Compassionate professional with background in personal care and service. Known for high productivity and efficient task completion, ensuring client satisfaction and well-being. Skilled in empathetic communication, time management, and adaptive problem-solving strategies. Excel at using patience, active listening, and interpersonal skills to build trust and foster positive relationships.
Hardworking professional with reliable, safety-conscious mindset and many years of solid experience in warehouse operations. Proficient in operations of pallet movers, forklifts and swing-reach trucks. Expertise in shipping and receiving, loading, and unloading trucks and order picking and packing.
Overview
2026
2026
years of professional experience
Work History
Loading Dock Worker
J Polep Distribution
Chicopee, Massachusetts
02.2023 - 04.2025
- Performed inventory control activities to ensure accurate stock levels.
- Participated in company training programs to learn new skills and promote workplace safety.
- Operated ship loading and unloading equipment and other specialized material handling equipment.
- Prepared shipping documents such as bills of lading, manifests, invoices.
- Used electric forklifts and electric pallets to safely move pallets.
- Reported any incidents or accidents immediately to supervisors.
- Inspected containers for any damages or discrepancies prior to loading them onto trucks or trailers.
- Organized warehouse items according to established systems or codes for easy retrieval.
- Shrink-wrapped products on many pallets per day.
- Attended safety meetings and training sessions as required by company policy.
- Transported materials and pallets between areas.
- Palletized boxes to increase movement and shipment efficiency.
- Unloaded and loaded freight from delivery trucks with the use of a forklift, pallet jacks and other material handling equipment.
- Maintained cleanliness of loading dock area and surrounding areas.
- Followed safety protocols while operating machinery such as forklifts or pallet jacks.
- Completed day-to-day duties accurately and efficiently.
- Operated a variety of machinery and tools safely and efficiently.
Supervisor
Bakery Department
Holyoke, Massachusetts
02.2017 - 07.2022
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Analyzed company's expenditures and developed financial models.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
- Trained new employees on company policies, job duties, and performance expectations.
- Responded to customer questions regarding products, prices and availability.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
Housekeeping Room Attendant
Fairfield Inn Marriott
Northampton, Massachusetts
01.2010 - 04.2013
- Checked inventory for required supplies and made lists for needed cleaning products.
- Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
- Collaborated with team members to ensure timely completion of assigned tasks.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Removed trash, recycling and linens from rooms to transport to designated areas.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Organized supplies for use based on expected customer needs.
- Replenished room amenities according to established guidelines.
- Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
- Maintained cleaning cart with supplies, such as fresh linens and towels.
- Disinfected high-touch surfaces such as light switches, door handles, remote controls, telephones.
- Checked rooms to ensure they met standards for cleanliness and tidiness.
- Responded promptly to requests from guests and other departments.
- Transported cart with cleaning supplies, amenities and linens to assigned guest rooms.
- Reported any maintenance issues or damage found in the guest rooms to supervisor.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Provided guests with information on hotel services and room features.
PCA
Stavros Center For Independent Living
Holyoke, Massachusetts
01.2007 - 04.2011
- Responded to bell or light signal calls to assist patients with needs.
- Communicated regularly with supervisors regarding any changes in client status or behavior that require attention.
- Maintained accurate records of client care services provided on a daily basis.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Responded promptly to emergency situations according to established protocols.
- Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
- Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
- Assisted patients with recreational activities such as reading books or playing board games.
- Identified and reported observations and clinical symptoms to appropriate healthcare professionals, driving timely intervention.
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
- Planned and served meals and snacks to patients according to prescribed diets.
- Transported clients from one location to another in an efficient manner.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Answered questions from family members regarding patient's condition or care plan.
Tow Truck Driver
Jay towing
Holyoke, Massachusetts
04.2007 - 02.2009
- Patrolled assigned areas in search of disabled vehicles requiring service.
- Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
Machine Operator
Yankee Candle
South Deerfield, Massachusetts
- Performed regular maintenance on machines to ensure optimal performance.
- Troubleshoot malfunctions in equipment or processes.
- Assisted with troubleshooting issues that arose with facility production processes.
- Trained new operators and implemented new division operator training program to improve retention rates and increase production.
- Documented daily production data and submitted accurate time logs to keep management up-to-date.
- Monitored and observed production line to watch for pile-ups and jams.
- Ensure that safety guidelines are followed at all times while operating machinery.
- Perform periodic maintenance on machines such as cleaning and lubrication.
- Worked effectively in team environments to make the workplace more productive.
Education
High School Diploma -
Bonifacio Sanchez
Puerto Rico05-2001
Skills
- Inventory management
- Material handling
- Shipping documentation
- Forklift operation
- Customer service
- Employee supervision
- Problem resolution
- Organizational skills
- Disability support
- Nutrition
- Elderly care
- Direct patient care
- Warehouse organization
- Team collaboration
- Effective communication
- Supply stocking
- Self motivated
- Safety compliance
- Equipment operation
- Safety protocols
- Attention to detail
- Basic mathematics
- Shipping and receiving
- Pallet jack operation
- Picking and packing
- Machine operation
- Heavy lifting
- Unpacking merchandise
- Microsoft Excel
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Loading Dock Worker
J Polep Distribution
02.2023 - 04.2025
Supervisor
Bakery Department
02.2017 - 07.2022
Housekeeping Room Attendant
Fairfield Inn Marriott
01.2010 - 04.2013
Tow Truck Driver
Jay towing
04.2007 - 02.2009
PCA
Stavros Center For Independent Living
01.2007 - 04.2011
Machine Operator
Yankee Candle
High School Diploma -
Bonifacio Sanchez