Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Carmen Roberson

Houston

Summary

Professional healthcare worker with robust experience in drawing blood and handling specimens. Known for strong team collaboration and adaptability to changing needs, ensuring efficient and reliable service. Skilled in venipuncture, patient care, and maintaining sterile environments, with focus on achieving results and high standards. Dependable and prepared to contribute to patient care and diagnostic accuracy.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Phlebotomist

Piedmont Atlanta Hospital
04.2023 - Current
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Developed and implemented strategies to improve phlebotomy processes.
  • Participated in quality assurance and competency assessment initiatives.
  • Provided guidance and support to laboratory personnel.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Followed established safety protocols and standards to minimize risk of infection and injury.
  • Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
  • Assisted in training and onboarding new phlebotomists.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.

Traveling Phlebotomist

Aya Healthcare
08.2022 - Current
  • Traveling to specified locations to draw blood samples as required.
  • Gathering mandatory information from patients and verifying their identities.
  • Disinfecting extraction sites using alcohol swabs.
  • Locating suitable veins and extracting blood samples using clean needles.
  • Cleaning puncture sites and covering them with gauze, cotton-wool balls, or sticking plasters.
  • Appropriately discarding used needles, syringes, and other items used during venipuncture procedures.
  • Appropriately storing blood samples in accordance with established guidelines.
  • Accurately labeling blood samples.
  • Maintaining accurate patient records, which includes detailing any medical issues experienced by patients during venipuncture procedures that may affect the accuracy of test results.
  • Transporting collected blood samples to the laboratory for testing.

Phlebotomist

Abbot Northwestern
05.2024 - 12.2024
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
  • Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
  • Participated in continuing education programs to stay up to date on new technologies and procedures.
  • Participated in cross-training initiatives, bolstering the overall skill set of the team and promoting a collaborative work environment.
  • Supported quality assurance efforts by diligently documenting all relevant information during the collection process, ensuring accurate test results for patients and providers alike.
  • Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
  • Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
  • Contributed to the development of phlebotomy training materials, enhancing the skillset of new employees and improving overall team performance.
  • Enhanced patient experience by performing blood draws quickly and efficiently.
  • Increased patient satisfaction by providing gentle care and empathetic support during blood collection procedures.

Phlebotomist

St Luke’s Barry Road
04.2024 - 05.2024
  • Supervised blood collection processes, ensuring compliance with safety and quality standards.
  • Conducted regular assessments of equipment functionality, maintaining operational efficiency across services.
  • Implemented quality control measures that improved accuracy in sample handling and documentation.
  • Developed training materials to enhance staff understanding of regulatory requirements and best practices.
  • Led initiatives to improve patient experience through effective communication and compassionate care strategies.
  • Assisted in training new phlebotomists, sharing valuable knowledge and best practices for successful blood collections.
  • Performed venipuncture and capillary puncture techniques skillfully, minimizing patient discomfort.
  • Streamlined documentation processes by accurately completing required paperwork for each blood collection procedure performed.

Phlebotomist

Piedmont Athens Regional
08.2022 - 02.2023
  • Conducted venipuncture on diverse patient populations, ensuring accurate specimen collection and patient comfort.
  • Maintained compliance with safety protocols and infection control measures in high-volume clinical environment.
  • Collaborated with healthcare teams to streamline patient intake processes and improve workflow efficiency.
  • Trained new phlebotomists on best practices for specimen handling and customer service techniques.
  • Monitored laboratory supplies, coordinating timely replenishment to prevent operational disruptions.
  • Implemented quality assurance procedures, enhancing accuracy of test results and reducing rework incidents.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Led initiatives to improve patient satisfaction scores through feedback collection and process adjustments.
  • Developed educational materials for patients regarding blood draw processes and post-collection care.

Phlebotomist

Quest Diagnostics
02.2019 - 08.2022
  • Collect specimens according to established procedures. This includes, but not limited to: drug screens, biometric screening and insurance exams.
  • Administer oral solutions according to established training.
  • Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems, Client contact, and approved tools.
  • Ability to navigate a computer and accurately enter data is a requirement to be successful in this role.
  • Obtain identification and accurately enter billing information and collect payments when required, following corporate policies.
  • Processing specimens including: labeling, centrifuging, aliquoting, freezing and preparing for transport as required by test order.
  • Perform all non-patient facing duties, including inventory, stock supplies, sanitizing, filing, answering phones and utilizing email as appropriate.
  • Read, understand and comply with departmental policies, protocols and procedures.
  • Assist with compilation and submission of statistics and data when required.
  • Maintain all appropriate phlebotomy logs in a timely manner and based on frequency, such as maintenance logs and temperature logs.
  • Complete online and in person training courses timely

Education

Certificate -

Texas Institute of Phlebotomy
Cleveland, TX
2018

High School Diploma - undefined

Bellaire High School
08.2013

Skills

  • Communication
  • Collaboration
  • Problem-Solving
  • Critical Thinking
  • Adaptability
  • Leadership
  • Organization
  • Negotiation
  • Innovation
  • Interpersonal Skills
  • Presentation
  • Venipuncture
  • Order of draw
  • Patient care
  • Specimen handling
  • Sample and specimen collection
  • Butterfly needle technique
  • HIPAA compliance
  • Patient confidentiality
  • Venipuncture expertise
  • Blood collection techniques
  • Specimen labeling procedures
  • HIPAA
  • Patient support
  • Data entry
  • Specimen preparation
  • Quality control
  • Paperwork processing

Certification

  • Phlebotomy Certification - Texas Institute of Phlebotomy - July 2018
  • National Phlebotomy Certification - National Performance Specialist - June 2022
  • Basic Life Support - American Heart Association - August 2022

Timeline

Phlebotomist

Abbot Northwestern
05.2024 - 12.2024

Phlebotomist

St Luke’s Barry Road
04.2024 - 05.2024

Phlebotomist

Piedmont Atlanta Hospital
04.2023 - Current

Phlebotomist

Piedmont Athens Regional
08.2022 - 02.2023

Traveling Phlebotomist

Aya Healthcare
08.2022 - Current

Phlebotomist

Quest Diagnostics
02.2019 - 08.2022

High School Diploma - undefined

Bellaire High School

Certificate -

Texas Institute of Phlebotomy

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Carmen Roberson