Hi, I’m
Carmen Rockett
Greenville,TX
Summary
Motivated Caseworker with high-level integrity and strong desire to help resolve challenges. Compassionate and team-oriented individual offering extensive knowledge of services, solutions, and issue resolution methods for State and Federal agency cases with specific experience with immigration.
Overview
50
years of professional experience
Work History
US Congressman Keith Self
Caseworker and Field Representative
06.2023 - Current
Job overview
- Managed hundreds of high-risk cases involving immigration, visas, SBA, OPM, and other Federal Agencies with specialized interventions tailored to each situation.
- Provided successful solutions to constituents in emergency situations.
- Participated in continuous professional development opportunities (3 to 5 per month) to stay current on agency trends and enhance skills as congressional caseworker.
- Monitored clients' progress to offer real-time solutions.
- Conducted thorough research to determine constituent eligibility for various programs and solutions.
- Collaborated with other congressional staffers to plan and coordinate care for constituents.
- Monitored progress of cases to determine eligibility for next steps according to specific agency guidelines, with over 200 cases in various stages on any given day.
- Advocated on behalf of constituents in agency casework processing, securing favorable outcomes in many cases.
- Maintained high level of client confidentiality, following strict guidelines and recommendations.
- Participated in professional development and training opportunities to enhance caseworker and field representative skills.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across evening, weekend, and holiday shifts.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained strong working relationships with elected officials and community leaders within assigned territory.
- Kept detailed records of daily activities through online customer database.
- Built relationships with customers and community to promote long term congressional office trust.
- Traveled throughout assigned territory to leverage leads and visit existing city and agency contacts.
- Contributed to event coordination and congressional office promotion.
TX House Of Representatives
District Director
03.2022 - 05.2023
Job overview
- Worked with numerous State agencies to bring constituent cases to desirable resolution;
- Researched, located, scheduled, and attended approximately 8 meetings and events per month on behalf of State Representative
- Coordinated appearances, prepared and publicly presented 6 to 10 certificates and resolutions on behalf of State Representative.
- Researched, gathered background and attended State Agency meetings on behalf of State Representative..
- Received, organized, and responded to all types of official communications (over 100 per day) for State Representative.
- Trained and worked with volunteers for official Texas House of Representatives business.
USPS
Rural Mail Carrier
11.2017 - 03.2022
Job overview
- Received, sorted, and prepared mail for street.
- Participated in extensive and ongoing training.
- Memorized routes and boxes.sure.
- Memorized routes and boxes
- Delivered ail mail in a careful and timely manner.
US Navy Air Test and Evaluation Squadron 1
Yeoman 2nd Class
01.1981 - 01.1985
Job overview
- Positions of trust: Managed multi-million dollar budget, managed command coffee shop, earned Sailor of the Month commendation, nominated and selected for ECP (Enlisted Commissioning Program.)
- Granted highest clearance available (Top Secret, SCI).
- Responsible for all routing and storing all classified material in squadron, along with coding and clearing "black boxes."
- Maintained High level of physical fitness
Various jobs
01.1974 - 01.1981
Education
Christian Writers Guild (with Jerry Jenkins) Apprentice Course
Associates in Communication per Taylor University
University of Texas At AustinAustin, TX
Charles County Community College
Black Hills State College
DANTES and CLEP exams
Liberty University
Business Administration—Communications emphasis
01.2017
Light University training series
Crisis Pregnancy Coaching
07.2013
Skills
- Supervision
- People skills
- Creative problem solver
- Coordinating and facilitating meetings
- MS Office Suite proficiency
- Organized, orderly
- Proficient researcher
- Neat and professional appearance
Accomplishments
* Writer with works published
* Artist with work displayed at US Capitol
References
- Andrew McVeigh, Former Chief of Staff 254-780-7635
- Ken Money, Elder 903-453-4440
- John Vick, District Director, Senator Bob Hall 571-234-2729
Volunteer Experience
- Various campaigns - (Texas and Wisconsin) Bob Deuell, Dan Flynn, George W. Bush
- Election Judge - Hunt County, TX - various elections - approx. 2012 through 2022
- Literature Drop Coordinator - Fond du Lac County, WI, George W. Bush Campaign
- Home School County Coordinator - Fond du Lac County, WI, George W. Bush Campaign
Timeline
Caseworker and Field Representative
US Congressman Keith Self
06.2023 - Current
District Director
TX House Of Representatives
03.2022 - 05.2023
Rural Mail Carrier
USPS
11.2017 - 03.2022
Yeoman 2nd Class
US Navy Air Test and Evaluation Squadron 1
01.1981 - 01.1985
Various jobs
01.1974 - 01.1981
Christian Writers Guild (with Jerry Jenkins) Apprentice Course
Associates in Communication per Taylor University
University of Texas At Austin
Charles County Community College
Black Hills State College
DANTES and CLEP exams
Liberty University
Business Administration—Communications emphasis
Light University training series
Crisis Pregnancy Coaching