JOSHUA ROSS
Boise,ID
Summary
Highly motivated Sales Manager skilled in exceeding sales goals and company expectations by expanding client base and maintaining high standards of customer service. Proven track record of driving increased sales, improving buying experience and elevating company profile with target market. Sales Manager of 80 stores and over 400 employees throughout 4 different states. Offering 5 years of experience in sales. Engaging and upbeat personality with ability to recruit, train and coach new employees to successfully promote company brand and growth objectives. Extensive customer service, training and sales experience.
Overview
8
8
years of professional experience
Work History
Field Compliance Representative
DSI/AT&T
08.2025 - Current
- Developed and implemented compliance programs to ensure regulatory adherence across organizational operations.
- Collaborated with cross-functional teams to streamline compliance processes and enhance operational efficiency.
- Mentored team members on best practices for managing customer issues effectively.
- Analyzed trends in escalated cases to identify opportunities for service improvement.
- Collaborated with product teams to communicate customer feedback and drive enhancements.
- Facilitated training sessions focused on conflict resolution and customer satisfaction strategies.
- Assisted with customer escalations by assessing customer accounts and applying proper credits
Field Sales Representative
DSI/AT&T
09.2021 - 08.2025
- Managed sales for 80 stores and 400+ employees
- Developed and delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Led targeted training programs to educate staff on product benefits and service capabilities.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Trained new sales representatives on company products, services, and effective sales techniques to improve team performance.
- Oversaw inventory management processes to ensure optimal stock levels of products at various retail outlets.
- Managed the merchandising and placement of new demo phones during iPhone, Samsung and Google Pixel Launches.
Sales Manager
Bluegreen Vacations
07.2021 - 11.2021
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Held weekly meetings with the regional manager to identify techniques to overcome sales obstacles.
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
- Evaluated report data to proactively adjust and enhance operations.
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Reviewed resumes and employment applications and interviewed applicants to evaluate work history and other qualifications.
- Processed new hire paperwork and documents.
- Processed payrolls on regular basis.
Field Sales Representative
DSI/AT&T
01.2020 - 07.2021
- Managed sales for 47 stores and 235+ employees throughout 230,000 square miles of territory that spanned across 4 states(Idaho, Montana, Oregon and Wyoming)
- Developed and delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Led targeted training programs to educate staff on product benefits and service capabilities.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
Assistant Manager
Verizon Authorized Retailer
09.2019 - 01.2020
- Assisted in store operational duties such as receiving inventory, updating the pricing throughout the store, transferring and picking up inventory from other stores, training new hires, doing the schedule, doing bank deposits, working on the store cleanliness, etc
- In charge of setting and hitting daily goals and running the store when the manager was off
Tech Advisor/Sales
Verizon Authorized Retailer
07.2018 - 09.2019
- Attended weekly manager conference calls as well as weekly store meetings
- Responsible for scheduling during a long-term management absence
- Performed daily device counts and weekly full-inventory counts
- Consistently ranked top 3 in the district in overall sales
Door to Door Sales/Trainer
Endeavor Marketing Concepts
07.2017 - 04.2018
- Performed in a fast-paced, high-energy environment and learned to adapt to quickly changing environments
- Regularly walked between 5 and 10 miles a day to make sales and perform existing customer service checks
- Interviewed potential representatives and trained more than 15 future leaders
- Managed a satellite office in Bend, Oregon that became the most successful business trip in company history
- Learned and perfected the vital parts of sales technique
- Consistently broke sales records within the office
- Learned about payroll and scheduling
Education
High School Diploma -
North Bend High School
North Bend, ORCertification - Digital Marketing
Affluent Academy
Skills
- Sales and marketing
- Staff training and development
- Staff Management
- Strategic Planning
- Budgeting
- Staffing and scheduling
- Supervision
- MS Office
- Coaching and mentoring
- Account management
- Territory Management
- Sales presentations
- Direct sales
- Sales leadership
- Team development
- Staff Training
Timeline
Field Compliance Representative
DSI/AT&T
08.2025 - Current
Field Sales Representative
DSI/AT&T
09.2021 - 08.2025
Sales Manager
Bluegreen Vacations
07.2021 - 11.2021
Field Sales Representative
DSI/AT&T
01.2020 - 07.2021
Assistant Manager
Verizon Authorized Retailer
09.2019 - 01.2020
Tech Advisor/Sales
Verizon Authorized Retailer
07.2018 - 09.2019
Door to Door Sales/Trainer
Endeavor Marketing Concepts
07.2017 - 04.2018
High School Diploma -
North Bend High School
Certification - Digital Marketing
Affluent Academy