Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carmen Rodriguez

Revere,USA

Summary

To secure a professional position of responsibility that allows me to make the most of my education and skills, while making a significant contribution to the company’s success.
Professional customer service specialist with experience in administrative and reception operations. Experience in providing customer service, with a focus on schedule management, planning, data entry, and database administration.. Experienced with greeting and assisting guests in professional manner. Utilizes strong communication and organizational skills to manage front desk tasks efficiently. Knowledge of creating welcoming environment and addressing guest inquiries promptly.

Overview

17
17
years of professional experience

Work History

FRONT DESK (Greeter/ Bilingual Receptionist - Portuguese, Spanish)

Revere City Hall
07.2022 - 06.2026
  • Welcomed visitors, providing them with information about city services and events
  • As a Clerk I was able to be responsible for supporting the Board of Assessors with Clerical, Administrative, and Technical duties.
  • ASSESSORS DEPT. (City Clerk II)
  • 311 DEPT. (Greeter/ Call Center Representative)
  • COMMUNITY OUTREACH DEPT. (Liaison Representative)
  • Managed incoming calls, directing inquiries to appropriate departments efficiently.

Portuguese and Spanish Revere City Hall Ambassador

Revere City Hall
01.2022 - 06.2022
  • Serving as an Ambassador also included reading, understanding, and following state, municipal, and federal regulations.
  • Provide information and general assistance and referrals to assistance in areas of health, housing, financial assistance, food assistance, and other related resources.
  • Collaborated with city officials to enhance communication strategies and improve resident services.

Toddler/Preschool Teacher

Precision HR - Education Solutions: Results experts
01.2019 - 01.2020
  • Assisted and supervised children through entire school day

Field Representative Interpreter

Tufts University Public Health Community Medical Department
01.2009 - 01.2010
  • As Field Representative I acted as Clinical Interview assisted in the process of developing and completing administrative and customer service activities.
  • Maintained responsibility to assess needs and satisfaction.

Education

Bachelor's degree - Psychology

Gama Filho University
Rio de Janeiro, Brazil
09.1986

Skills

  • Knowledge of Computer Science
  • Excellent Communication skills
  • Strong problem solving and interpersonal skills
  • Training and experience in safety, cultural sensitivity and community outreach
  • Bi-lingual: Spanish, Portuguese
  • Administrative support
  • Empathy and patience

Timeline

FRONT DESK (Greeter/ Bilingual Receptionist - Portuguese, Spanish)

Revere City Hall
07.2022 - 06.2026

Portuguese and Spanish Revere City Hall Ambassador

Revere City Hall
01.2022 - 06.2022

Toddler/Preschool Teacher

Precision HR - Education Solutions: Results experts
01.2019 - 01.2020

Field Representative Interpreter

Tufts University Public Health Community Medical Department
01.2009 - 01.2010

Bachelor's degree - Psychology

Gama Filho University