Carmen Rosado

• Led daily operations of a high-volume convenience store, overseeing a team of 12+ employees to ensure exceptional customer service and operational efficiency.

• Managed inventory, ordering, and stock control, reducing waste by 15% through effective stock rotation and sales forecasting.

• Trained and mentored new hires, improving employee retention by 20% and promoting a positive work environment.

• Handled cash management, daily reconciliation, and deposit preparation with 100% accuracy.

• Increased store sales by 10% year-over-year by implementing promotional strategies and enhancing customer loyalty programs.

• Supervised operations of a busy, fast-paced restaurant, ensuring high-quality food preparation, customer service, and adherence to health and safety standards.

• Managed team of 15+ employees, fostering teamwork and improving employee satisfaction, resulting in a 25% reduction in turnover.

• Optimized labor scheduling, reducing overtime costs by 12% while maintaining excellent service levels during peak hours.

• Conducted daily inventory audits and managed food cost, decreasing waste and improving profit margins by 8%.

• Achieved consistent top ratings in customer satisfaction surveys, increasing repeat customer traffic by 20%.

• Directed store operations, including inventory management, visual merchandising, and staff scheduling, leading to a 15% increase in foot traffic.

• Developed and implemented sales strategies, resulting in an annual revenue growth of 10%.

• Trained and motivated a team of 10+ associates, increasing productivity and sales through effective coaching and performance management.

• Managed P&L statements, reducing operating expenses by 5% without compromising service quality.

• Ensured compliance with all corporate policies, including loss prevention protocols, which led to a 10% decrease in shrinkage.