Carmen Rosales
Moreno Valley,CA
Summary
Highly skilled and results-oriented administrative professional with over 6 years of experience providing efficient office support, streamlining office operations, and ensuring smooth day-to-day business functions. Extensive experience in managing a wide range of administrative tasks, including calendar management, data entry, report preparation, and customer service. Skilled at problem-solving, multitasking, and providing positive relationships across all levels of an organization. Highly organized with strong communication and time management skills, along with a strong attention to detail.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Financial Counselor II - Emergency Department
Loma Linda University Medical Center
07.2025 - Current
- Handled patient arrivals and registration for multiple hospital entry points, including emergency room, ambulance bay, and helipad for both children and adults.
- Reviewed patient accounts to check insurance eligibility and benefits.
- Review patient insurance coverage, and determine out-of-pocket costs, copays, and deductibles.
- Screen patients for eligibility in Medical and other financial assistance programs.
- Managed and maintained all required documentation in compliance with healthcare regulations.
- Perform additional duties to support the efficiency and compliance of financial operations.
- Understanding hospital-based registration and financial counseling concepts.
- Knowledge of Managed care, Medi-Cal, Medicare, and California Children's Services.
Loan Processor Assistant
Nationstar Mortgage, LLC Mr.Cooper
Santa Ana, CA
05.2020 - 08.2023
- Reach out to Seller/Buyers Agent for Title Company's contact information
- Reach out to Title Company's for important closing documents
- Complete new file set ups for new loans
- Review existing purchase contracts, to ensure key dates and key features are identified
- Monitor, Track and review Title Orders to ensure completion within time frames
- Monitor, Track and review appraisal orders to ensure completion within time frames
- Complete outbound calls to verify existing and/or previous employment details
- Pull The Work Number and third-party websites for employment verification
- Accounts Payable: Codes invoices and vouchers with proper account distribution
- Prepare and pay AP invoices
- Prepare and monitor AP Aging reports
- Knowledge of AP vendors/ tax reporting
- Perform analysis reports
- Knowledge of fixed assets and prepaid records
- Prepare 1099 reports
- Research and process adjustments
- Balance and reconcile general ledger accounts
- Daily cash/ check management
- Utilize existing tools to verify mortgage transaction history and/or property information
- Interaction with associated third-party credit providers to order, track and monitor credit supplement requests
- Review existing exclusionary lists to ensure none of the parties to the mortgage transaction are restricted
- Complete outbound calls to verify proper insurance coverage for the subject properties
- Monitor, Track and review completion of condominiums questionnaires/ HOA documents when applicable
- Monitor, Track and review tax transcript orders placed with a third-party vendor
- Help improve quality and advancement of the Team by assisting with the training of new and existing employees
- Work closely with existing loan processors to ensure customers needs are being met and loans are closing within the expected time frames
Sales Development Rep/ Appointment Setter
Avalon Shutters
Perris, CA
01.2018 - 05.2020
- Answer phones in a professional manner, providing answers when possible and transferring calls or taking messages when needed
- Schedule appoints for sales representatives with potential customers
- Set up meetings and appointments with customers or partners
- Engage with clients and reps in a friendly and professional manner while actively listening to their concerns
- Return customer phone calls, providing sufficient answers to questions
- Perform clerical work such as typing documents, printing, copying, faxing, etc
- Attend meetings and interviews to take notes relevant to the customer and sales representatives
- Entering customers personal information and documents into computer system
- Greet guest in the office and direct them appropriately
Office Administrator
ECS
Corona, CA
01.2017 - 12.2017
- Handling external or internal communication
- Managing clerical or other administrative staff
- Organizing, arranging and coordinating meetings
- Manage payroll and ensure accurate, timely and efficient distribution of salaries
- Prepare bank deposits and physically make bank deposits
- Prepare and code select invoices matching the receiving slips
- Records of incoming invoices and outgoing payments
- Accounts for all office supplies and maintaining stocks
- Assist with administrative overflow and special projects from other departments as needed
Education
Associate of Science -
Mt. San Jacinto College
San Jacinto, CA09.2025
Skills
- Expert in Insurance Benefits Verification
- Strong knowledge of Managed Care, Medi-Cal, and Medicare Programs
- Proficient in Medical Terminology
- Skilled in Epic Software for patient documentation and insurance processing
- MS Word
- MS Office
- Excel
- PowerPoint
- Outlook
- MS Project
- MS Access
- Salesforce
- Workday
- Financial auditing
- Bookkeeping
- Efficient typing skills at 50 wpm
- Data input
- Interpreting complex information
- Data confidentiality
- Confidential information handling
- Specialist data entry software
- Automated systems
- Quality commitment
- Communication
- Decision-making
- Friendly nature
- Reliable nature
- Fast-paced environment
- Multitasking
- Ability to perform under pressure
- Problem solving
- Attention to detail
- Time management
Certification
Medical Terminology
Timeline
Financial Counselor II - Emergency Department
Loma Linda University Medical Center
07.2025 - Current
Loan Processor Assistant
Nationstar Mortgage, LLC Mr.Cooper
05.2020 - 08.2023
Sales Development Rep/ Appointment Setter
Avalon Shutters
01.2018 - 05.2020
Office Administrator
ECS
01.2017 - 12.2017
Associate of Science -
Mt. San Jacinto College
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