Haley Conway
Temecula,CA
Summary
Organized, empathetic and flexible Financial Clearance Specialist/Patient Access Representative with 10 years of experience in hospital setting, working with inpatient/observation admissions, registering patients in a timely matter, data entry, and customer service. Strong ability to communicate clearly and effectively to patients and staff. Seeks a position of increased responsibility. Seeking a position where I can use my skills to contribute to a company while gaining new skills and experiences.
Overview
17
17
years of professional experience
Work History
Financial Clearance Specialist
Loma Linda University Medical Center Murrieta
08.2022 - Current
- .Fax admission notifications to health plans and medical groups
- Verify eligibility and benefits via websites or phone, collect copays and/or deductibles.
- submit/Obtain authorizations for inpatient/observation admissions.
- Complete Medi-Cal HPEs and financial assistance applications for self pay patients.
- Verify Medicare bed days.
- Complete Medi-Cal Newborn Gateways within timely matter.
- Assist with central registration and checking patients in for scheduled outpatient appointments.
- Assist ER staff and helping verify eligibility for ER patients.
- Communicate with social workers and case managers regarding patients coverages and self pay status.
Financial Counselor ED
Loma Linda University Medical Center Murrieta
07.2018 - 08.2022
- Check patients into ER.
- Scan photo id and insurance cards into system.
- Update/verify demographics, verify eligibility and benefits, collect any copays or deductibles.
- Complete Medi-Cal HPEs for self pay patients who need coverage.
- Obtain signatures for forms including Notice of Privacy Practice, Conditions of Treatment, Financial Agreement, IMM letter, and MOON for Medicare patients admitted as observation.
- Communicate with ER physicians and staff of patients insurance for admission.
Admitting Representative
Long Beach Memorial Medical Center
10.2013 - 07.2018
- Check patients into ER.
- Scan photo id and insurance cards into system.
- Update/Verify demographics, verify eligibility and benefits, collect any copays or deductibles.
- complete Medi-Cal HPEs for self pay patients who need assistance.
- obtain signatures for forms including Notice of Privacy Practice, Conditions of Treatment, Financial Agreement, IMM letter, and MOON for Medicare patients admitted as observation.
- Communicate with ER physicians and staff of patients insurance for admission.
- Long Beach Memorial was a trauma center, familiar with the trauma forms that needed to be completed for county.
Cashier/Bookkeeper/Customer Service Representative
Pavilions
08.2008 - 10.2013
- Worked the customer service desk which included completing returns/exchanges, lotto, money orders, western union.
- Was also a cashier when short staff or busy.
- Was a part time bookkeeper on the weekends, included balancing drawers, check stands, balancing the safe, and giving report to manager.
- Worked in floral department, bakery department, and tags at night which included removing expired tags and putting new tags on shelves.
Education
Ultrasound Techician - Ultrasound
High Desert Medical College
Temecula, CA09-2022
Associates of Applied Science - AAS
Mt. San Jacinto College
Menifee, CA09-2019
GED - GED
Millikan High School
Long Beach,CA06-2010
Skills
- Typing speed 60 WPM
- Familiar with EPIC
- Fast learner
- Multi-Tasker
- Knowledge with Insurances and benefits
- Familiar with hospital setting
- Experience with completing Medi-Cal HPEs and Newborn Gateways within timely matter
- Kind and empathetic towards patients and their families
Software
EPIC
Timeline
Financial Clearance Specialist
Loma Linda University Medical Center Murrieta
08.2022 - Current
Financial Counselor ED
Loma Linda University Medical Center Murrieta
07.2018 - 08.2022
Admitting Representative
Long Beach Memorial Medical Center
10.2013 - 07.2018
Cashier/Bookkeeper/Customer Service Representative
Pavilions
08.2008 - 10.2013
Ultrasound Techician - Ultrasound
High Desert Medical College
Associates of Applied Science - AAS
Mt. San Jacinto College
GED - GED
Millikan High School