Misty Miller
Hammond,LA
Summary
I am a Customer Care and Sales Specialist with over 10 years of intensive experience in customer service and sales, one year of previous medical office experience in a very successful private Podiatry practice, as well as four years of previous experience in holistic patient care as a nursing student. My background in Clinical Psychology led me to develop strong communication skills and an intrinsic ability to understand and relate to others in a way that elicits feelings of comfort and safety. As a nursing student, I established my skills in health assessment and became very familiar with recording and evaluating medical records, patient history, lab results, and paying attention to the smallest detail. My experience in the hospitality industry has taught me how to multitask, while offering excellent customer service and catering to the needs of the individual. I am confident that my current position has given me the advanced reception skills necessary to adapt and succeed in any medical or office setting. I am very disciplined, focused and reliable. I take instruction very seriously. I have always been a self-starter and a fast learner. I am flexible and easy to work with. My ultimate goal is to create humble and secure office environment, where customers/patients will feel open, relaxed, content to receive the care they need to achieve their own individual wellness at their own pace.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Care Specialist
Microchip ID Systems
Covington, LA
08.2018 - Current
- Opened and closed the office on designated days, responding to phone calls and emails received overnight and correcting any mistakes made on online pet registrations received overnight.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Took incoming calls to complete pet and equine registrations and to assist customers with other issues, including updates to existing pet registrations, collar tag orders, lost and found pets, and any other questions concerning microchips and pet registrations.
- Defused customer concerns with exceptional conflict and problem resolution skills.
- Directed customers to appropriate departments for additional support.
- Top Monthly Collar Tag Salesman for almost 4 years running.
- Completed assembly, testing and shipment preparation of all universal microchip scanners sold.
- Worked closely with my associates and managers to maintain excellence in customer relations, training and company problem solving.
- Completed shipping and other miscellaneous office tasks as part of a team effort.
- Maintained daily office cleanliness.
- Attended in-state Microchip Conventions as a sales team member to educate breeders and other pet professionals on our products and establish a wider customer base.
Medical Receptionist/Medical Records Specialist
Moore Foot And Ankle Specialists
Asheville, NC
06.2017 - 04.2018
- Maintained patient records in compliance with security regulations.
- Processed medical records requests from outside providers according to facility, state and federal law.
- Answered incoming calls enthusiastically and adeptly managed a multi-line phone system.
- Scheduled, rescheduled and cancelled appointments and procedures for both new and established patients using desktop calendar software.
- Greeted each patient pleasantly, obtained payments, scanned insurance cards, and collected current medication information according to check-in procedure.
- Evaluated patients' financial status and established appropriate payment plans.
- Interacted and coordinated individual patient experience with all office staff members, including physicians, nursing staff, technicians, and medical assistants.
- Adhered to strict HIPPA guidelines at all times according to company policy.
- Ensured the front and back of the office appeared neat and organized at all times.
- Informed inventory manager of all needed office supplies.
- Professionally and courteously verified appointment times with patients, while simultaneously checking patient data, including evaluation and verification of insurance eligibility and benefits, validating referrals, demographics and health history to ensure all information was current at least 48 hours in advance of their scheduled appointment.
- Distributed all information necessary for successful check-out of each patient, including scheduling follow-up appointments, post-op appointments for upcoming surgeries, coordinating patient appointment times with outside agencies, i.e. skilled nursing facilities, custom prosthetic/orthotic agencies, Cherokee Tribal Services, and requesting referrals for future appointments.
- Completed Durable Medical Equipment forms, distributed purchased equipment, and collected patient signatures and payments.
- Collected and applied payments for patient account balances, surgeries, in-office procedures, Diabetic/Orthotic shoes, inserts and equipment, medical records and disability paperwork.
- Appropriated written prescriptions and sample pharmaceuticals upon check-out or pick up.
- Distributed, faxed, mailed, and scanned all wound care orders, physical therapy orders, physician orders, mail order prescriptions, office visit notes, and referrals accordingly.
- Thoroughly researched newly identified diagnoses and medical procedures performed by staff physicians in order to provide the patients with the most accurate and current information.
- Performed qualitative analysis of medical charts and electronic medical records daily to ensure internal consistency and correlation of recorded data.
- Coordinated inservice luncheons with Pharmaceutical and Medical Equipment Representatives.
- Submitted electronic/paper claims documentation for timely filing and evaluated/closed appointment superbills, alerting individual doctors to edit coding or billing mistakes and corrected them accordingly for the claim audit each day.
Head Bartender/Manager, Bar Manager
Banks Street Bar & Grill
New Orleans, LA
04.2009 - 05.2017
- Maintained a compassionate, professional, and friendly rapport with all new and regular clientele
- Served requested beverages while sustaining consistency in taste of each served beverage and quality of service
- Expanded my ability to efficiently serve a high volume of diverse clientele before, during, and after live music performances
- Retained full knowledge of beverage lists and nightly promotions
- Practiced strict beverage control to minimize waste
- Increased bar revenues by ensuring that all patrons were billed and all cash properly accounted for
- Retrieved liquor, wine and beer from various storage facilities before and after each shift
- Supervised start/stop times and calculated cash payouts for multiple live music acts during each shift
- Created the concept, name, and recipe for "The Lighthouse Bloody Mary", WINNER of the 2013 2nd Annual
- Mid-City Bloody Mary Cocktail Contest
- Participated as the Head Mixologist for Banks Street Bar & Grill in the Brunch Fest Bloody Mary Competition on
- April 3, 2016
- As, Conducted weekly inventory, including making a record of each liquor bottle weight at the beginning of each day and in between shifts
- Ordered and purchased the specified liquor, beer, wine, paper goods, and any necessary bar supplies according
- References to weekly inventory
- Maintained close working relationships with all beer and liquor representatives and coordinated many successful promotions for various beers and liquors
- Controlled monthly seasonal and draft beer selections according to trend and change in demand
- Coordinated monthly staff meetings
- Implemented new rules and procedures for maintaining the consistency and productivity of each employee for daily opening, closing, and shift changing routines.
Education
Bachelor of Arts - Psychology
Loyola University New Orleans
New Orleans, LA05.2005
Bachelor of Science - Nursing
Univeristy of Holy Cross
New Orleans, LABachelor of Science - Nursing
William Carey University
New Orleans, LASkills
- CPR/First Aid
- Vital Signs
- Wound Care/Skin Integrity
- Patient-focused care and communication
- Patient referrals expert
- Records maintenance professional
- Data entry
- HIPPA compliant
- Success EHS compatibility
- Typing speed 60 WPM
Certification
- Official Member of the American Society of Podiatric Medical Assistants
References
Tammie Metcalf - Office Manager - Moore Foot & Ankle Specialists - Asheville, NC - (828) 350-1880
Emilia Fendley - Bar Owner - Banks Street Bar and Grill - New Orleans, LA - (225) 975-2541
Vicky Graham - Office Manager - Microchip ID Systems - Covington, LA - (985) 373-4341
Timeline
Customer Care Specialist
Microchip ID Systems
08.2018 - Current
Medical Receptionist/Medical Records Specialist
Moore Foot And Ankle Specialists
06.2017 - 04.2018
Head Bartender/Manager, Bar Manager
Banks Street Bar & Grill
04.2009 - 05.2017
Bachelor of Arts - Psychology
Loyola University New Orleans
Bachelor of Science - Nursing
Univeristy of Holy Cross
Bachelor of Science - Nursing
William Carey University