Katie Salle
Eugene
Summary
Enthusiastic and people-focused professional with a strong background in customer service, communication, and relationship-building. Experienced in supporting diverse groups of individuals—from students and families in educational settings to clients in administrative and front-desk roles. Known for creating a welcoming and positive environment, actively listening to customer needs, and solving problems with patience and empathy. Skilled at working collaboratively with teams and maintaining professionalism in fast-paced, customer-facing roles.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Customer Care Specialist
Safehaven Humane Society
Tangent, OR
12.2025 - 04.2026
- Greeted and assisted patrons with inquiries about animal surrender processes. Answered questions and managed phone calls related to animal surrender.
- Coordinated communication between departments to streamline customer inquiries and responses.
- Facilitated customer education on responsible animal guardianship and care practices.
- Executed animal intake procedures by completing all required documentation and entering data into the system.
- Executed processing of cash, check, and credit card payments and donations.
- Facilitated resolution of complaints and issues through collaboration with public, staff and volunteers.
Behavior Support Specialist
Riverview Center for Growth
Springfield, OR
12.2024 - 12.2025
- Assist the teacher in implementing education programs
- Aid the therapist in implementing treatment programs
- Support family members in implementing treatment programs and teaching parenting techniques in individual group settings
- Make and record objective observations of a child's relationships, behavior, and response to specific treatment activities
- Implement Skills, development strategies, and identify, implement, and coordinate the services and support identified in a SP
- Organize and allocate resources required to meet needs of 7 students and 3 instructors.
- Support students' social-emotional growth through the development of personalized goals and objectives.
- Develop strong rapport and trusting relationships with students, fostering a sense of belonging and emotional security within the school setting.
- Maintain accurate records of student performance data, intervention strategies, and progress updates for informed decision-making processes.
- Facilitate communication between parents, teachers, and administrators to ensure consistency in behavior expectations across settings.
Office Administrator, Receptionist
Selah Counseling & Wellness LLC
Springfield, OR
02.2023 - 12.2024
- Cheerfully welcome and greet clients by phone and in person
- Scheduled client intake and therapy appointments
- Answered and responded to client phone calls and emails
- Built clinician's caseloads
- Sent appropriate documents to clients
- Created and updated client records
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
Educational Assistant, After School Program Instructor
Oak Hill School
Eugene, OR
08.2016 - 12.2020
- Assisted students with class activities
- Lead daily small groups in math, reading and writing
- Compiled, prepared, and organized classroom materials and lessons
- Assisted individual children with special needs
- Interacted and communicated with various individuals, including teachers, principles, parents, and volunteers
- Designed and implemented curriculum that supported school day learning goals
- Planned and lead project-based learning activities
- Organized after-school programs and clubs that provided additional enrichment opportunities for students.
In Home Childcare Provider
Katie's Childcare
Eugene, OR
06.2007 - 07.2016
- Responsible for all aspects of in-home childcare for up to six children, including but not limited to creating daily activities, supervision and age appropriate behavior management techniques
- Partnered with parents and families to ensure each child's individual physical, emotional, cognitive, and social needs were being met
- Developed and implemented creative play including games, crafts, and outdoor activities
Preschool Teacher, Daycare Instructor
Neighborhood Daycare and Preschool
Eugene, OR
08.2002 - 06.2007
- Employed in a wide variety of roles within the daycare facility, including leading preschool classes and working with elementary aged youth in afterschool programs
- Created and implemented curriculum to emphasize educational tasks and principles
- Supported children in developing social skills and working with others
- Taught preschool aged children with an emphasis on early reading literacy and number introduction
Education
Bachelor of Science - Human Development and Family Sciences
Oregon State University
Corvallis, OR06.2022
Skills
- Mental Health Education
- Interpersonal Skills
- Curriculum planning and implementing
- Classroom management
- Teamwork and collaboration
- Organizational skills
- Office administration
- Customer service and support
- First Aid and CPR trained
- Strong work ethic
- Problem-solving abilities
- Excellent communication
- Patience and empathy
- Payment processing
Certification
- CPR and First Aid Certification, 2025
- QMHA certified, 2025
CPI certified, 2025
Oregon Food Handlers License, 2025
Timeline
Customer Care Specialist
Safehaven Humane Society
12.2025 - 04.2026
Behavior Support Specialist
Riverview Center for Growth
12.2024 - 12.2025
Office Administrator, Receptionist
Selah Counseling & Wellness LLC
02.2023 - 12.2024
Educational Assistant, After School Program Instructor
Oak Hill School
08.2016 - 12.2020
In Home Childcare Provider
Katie's Childcare
06.2007 - 07.2016
Preschool Teacher, Daycare Instructor
Neighborhood Daycare and Preschool
08.2002 - 06.2007
Bachelor of Science - Human Development and Family Sciences
Oregon State University