Jonathan Disla
NEWARK,NJ
Summary
Self-motivated professional with over 16 years of experience in retail, sales, and customer support. Proven track record in delivering exceptional service that enhances customer financial well-being. Recognized leader skilled in emerging technologies, with strong capabilities in navigating computer applications for effective client care. Excellent communicator with robust problem-solving and analytical skills, adept at managing high-pressure situations and meeting tight deadlines.
Overview
18
18
years of professional experience
Work History
Medical Transport Specialist
Quest Diagnostics
11.2024 - 05.2025
- Responsible for the safe, timely transportation of specimens, supplies, reports, equipment, and materials to the appropriate destination while protecting critical health information.
Player Experience Specialist
Kindred Group
05.2022 - 06.2024
- Assist customers from multiple states with their inquiries and ensure their satisfaction by offering our players the best gambling experience.
- Played a crucial role in building and maintaining positive customer relationships while delivering customer support across LiveChat, email and telephone.
- Exceed the customers' expectations by enabling our players with quality solutions in a timely, personal and professional manner.
- Share knowledge, contribute to team projects and identify innovative practices that improve customer support activities.
- Ensure a positive and safe gambling experience by work closely with other departments including Player Safety, Payments and CRM.
Amazon Driver
Amazon
01.2022 - 04.2022
- Utilized GPS navigation systems to plan efficient routes for deliveries.
- Loaded and unloaded goods from truck using hand-trucks or pallet jacks.
Manager
Original Cassandra’s Beauty Salon
01.2018 - 01.2020
- Managed payroll by ensuring payments were accurately accounted for and paid to the correct corresponding employees.
- Composed, prepared, and distributed correspondence and other department documents.
- Created a filing system exclusively for all sensitive information used throughout the agency.
- Performed administrative and clerical functions including managing calendars, screening calls, and organizing and filing payroll documentation.
Search and Rescue – Customer Care Specialist
Audible/Amazon
01.2014 - 01.2016
- Resolved all client issues with regards to technical support & billing issues in a timely matter.
- Ensured customer satisfaction by being attentive to the query generating software and proactively investigating issues to provide effective solutions.
- Conducted across all communication platforms in efforts of providing exceptional direct customer service by maintaining and following up with database of unresolved queries.
- Provided the support to other departments by assisting with unresolved technical and accounts issues including escalated calls.
Sales Chat Agent
Audible/Amazon
01.2011 - 01.2014
- Guaranteed the highest conversion of new customers by executing the sales process with precision.
- Met and exceeded all key performance indicators set by management and the client.
- Improved overall sales by increasing up-sale opportunities and excelling in providing cost efficient memberships.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems quickly and efficiently.
- Helped drive sales goals and achieve monthly quotas.
Customer Service Agent
Audible/Amazon
01.2007 - 01.2011
Education
Associate of Applied Science - Information Technology
University of Phoenix
Skills
Customer service
- Team leadership
- Relationship management
- Active listening
- Continuous improvement
- Data analysis
- Technical troubleshooting
- Intelligence reporting
- Telephone etiquette
- Problem-solving
- Written and verbal communication
- Flexibility and adaptability
- Attention to detail
- Multitasking
- Microsoft Office proficiency
- LivePerson expertise
- Oracle knowledge
- Typing speed 60 wpm
- Fluent in Spanish
Timeline
Medical Transport Specialist
Quest Diagnostics
11.2024 - 05.2025
Player Experience Specialist
Kindred Group
05.2022 - 06.2024
Amazon Driver
Amazon
01.2022 - 04.2022
Manager
Original Cassandra’s Beauty Salon
01.2018 - 01.2020
Search and Rescue – Customer Care Specialist
Audible/Amazon
01.2014 - 01.2016
Sales Chat Agent
Audible/Amazon
01.2011 - 01.2014
Customer Service Agent
Audible/Amazon
01.2007 - 01.2011
Associate of Applied Science - Information Technology
University of Phoenix
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