Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michael Elliott

Charlotte,NC

Summary

Proven leader and dedicated professional, adept in time management and safety protocols, with a track record of enhancing operational efficiency and customer satisfaction at Quest Diagnostics. Skilled in customer support and cybersecurity, consistently achieving improved on-time delivery rates and minimizing risk exposure. Expertise in maintaining compliance and implementing preventative measures showcases a commitment to excellence and results. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Driven Small Business Owner with excellent business acumen, creativity and leadership skills. Offers advanced experience in developing marketing strategies, identifying business opportunities, and generating sales in [Type] industry. Deadline-oriented Tax Professional adept at quickly assessing customer needs, developing strategic plans and completing returns to maximize deductions and minimize liabilities. Pursuing role with tax preparation services organization. Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Medical Transport Specialist

Quest Diagnostics
07.2024 - Current
  • Handled emergency situations calmly and effectively while prioritizing safety, minimizing the potential for accidents or delays.
  • Improved on-time delivery rates by closely monitoring performance metrics and addressing potential issues proactively.
  • Ensured accurate documentation of all transport-related activities in accordance with regulatory requirements, maintaining a high level of transparency across operations.
  • Worked with service providers to resolve issues and correct delays.
  • Collaborated with warehouse staff to ensure timely loading and unloading of shipments, reducing overall turnaround time.
  • Fostered positive working relationships with regular customers.

Professional Tax Preparer

H&R Block Tax
01.2022 - 05.2022
  • Expanded business clientele through positive word-of-mouth referrals from satisfied customers.
  • Managed multiple deadlines effectively to ensure timely submission of all client tax returns.
  • Streamlined the tax filing process for clients by utilizing advanced tax software and ensuring accurate data entry.
  • Maintained up-to-date knowledge of federal and state tax laws through continuous professional development courses.
  • Maximized client refunds with diligent identification of applicable deductions and credits.

Cyber-Systems Operator

Kansas Air National Guard
04.2015 - 04.2022
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Optimized network configurations for improved performance, reliability, and security.
  • Installed and configured network printers and other peripheral devices.
  • Diagnosed and resolved hardware and software issues.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Monitored networks and network devices to resolve technical problems quickly.
  • Created custom scripts for automating routine tasks, streamlining operations while reducing human error.

Small Business Owner

Coffee Breaks- Mobile Coffee Truck
05.2018 - 05.2020
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Enhanced company reputation by consistently delivering exceptional service quality to customers.
  • Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
  • Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.

Tax Associate Analyst

Wolters Kluwer Tax & Accounting
01.2019 - 10.2019
  • Reviewed and analyzed client data and accurately prepared income tax returns and tax research.
  • Maintained detailed records of client interactions and transactions, ensuring the highest level of accuracy and confidentiality.
  • Prepared accurate tax returns for individuals, partnerships, corporations, and non-profit organizations, maximizing deductions and credits.
  • Participated in continuing education courses to maintain professional knowledge and certifications as a Tax Associate.
  • Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.

Operations Specialist

Department of Defense- United States Navy
03.2011 - 03.2015
  • Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
  • Promoted a culture of accountability within the department by setting clear expectations for performance and holding team members responsible for achieving results.
  • Utilized advanced analytical skills in order to resolve complex operational issues effectively.
  • Gathered, organized and input information into digital database.
  • Maintained database systems to track and analyze operational data.

Education

Bachelor of Arts - Accounting

Southwestern College
Winfield, KS
12.2018

Skills

Professionalism

Customer Support

Time Management

Attention to Detail

Safety Protocols Implementation

Teamwork and Collaboration

Problem-Solving

Customer Service

Reliability

Effective Communication

Active Listening

Adaptability and Flexibility

Certification

Security Plus CE

Timeline

Medical Transport Specialist

Quest Diagnostics
07.2024 - Current

Professional Tax Preparer

H&R Block Tax
01.2022 - 05.2022

Tax Associate Analyst

Wolters Kluwer Tax & Accounting
01.2019 - 10.2019

Small Business Owner

Coffee Breaks- Mobile Coffee Truck
05.2018 - 05.2020

Cyber-Systems Operator

Kansas Air National Guard
04.2015 - 04.2022

Operations Specialist

Department of Defense- United States Navy
03.2011 - 03.2015

Bachelor of Arts - Accounting

Southwestern College
Michael Elliott