Heidy Diaz
Levittown
Summary
Accomplished Medical Transport Specialist with a proven track record at Quest Diagnostics, enhancing transportation efficiency and client relationships. Skilled in transport regulations compliance and demonstrating exceptional attention to detail. Achieved significant improvements in fleet management and operational transparency, leveraging both hard and soft skills to exceed employer expectations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Transport Specialist
Quest Diagnostics
04.2023 - Current
- Established strong relationships with key clients through regular communication and excellent customer service practices, retaining valuable business partnerships.
- Analyzed data trends to identify areas for improvement in fleet management, subsequently increasing overall efficiency.
- Enhanced transportation efficiency by streamlining routing processes and implementing GPS tracking systems.
- Ensured accurate documentation of all transport-related activities in accordance with regulatory requirements, maintaining a high level of transparency across operations.
Data Collection Tech
USPS, United States Postal Service
09.2020 - 04.2024
- Maintained detailed records of all completed projects including methodology used, results obtained, limitations faced during implementation.
- Enhanced data accuracy by diligently reviewing and validating collected information.
- Streamlined data collection processes for increased efficiency and reduced errors.
- Improved team communication by coordinating regular meetings to discuss project progress, challenges, and solutions.
Supervisor
Darden Restaurants-Red Lobster
02.2013 - 08.2020
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
Certified Phlebotomy Technician - Health And Wellness
Nassau Community College
Garden City, NY12.2024
Certified EKG Technician - Health And Wellness
Nassau Community College
Garden City, NY11.2024
North Shore High School
Glen Head, NY06.2012
Skills
- Transport regulations compliance
- Safety protocols implementation
- Incident reporting
- Road safety
- Attention to detail
Certification
- Certified Phlebotomy Technician. Certified EKG Technician.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Medical Transport Specialist
Quest Diagnostics
04.2023 - Current
Data Collection Tech
USPS, United States Postal Service
09.2020 - 04.2024
Supervisor
Darden Restaurants-Red Lobster
02.2013 - 08.2020
- Certified Phlebotomy Technician. Certified EKG Technician.
Certified Phlebotomy Technician - Health And Wellness
Nassau Community College
Certified EKG Technician - Health And Wellness
Nassau Community College
North Shore High School
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