Carmen Brooks

• Conducted foot and motor patrols to ensure safety throughout Walt Disney World Resort.
• Documented incidents and inputted reports into computer systems for record-keeping.
• Performed visual inspections of buildings, bags, and packages to maintain security standards.
• Promoted safety among cast members and guests through proactive interaction.
• Provided clear directions and information to enhance guest experience.
• Answered and monitored radio communications, addressing safety concerns promptly.
• Resolved customer complaints swiftly and professionally to maintain satisfaction.
• Operated barrier gates, facilitating clearance through backstage areas and conducting training using Microsoft programs.
• Inspecting and logging deliveries coming to the park.

Logging and inspecting deliveries to the park.

• Patrolled building and grounds to ensure safety and security of facilities.
  Conducted security screenings for clients and visitors entering facility.
  Monitored fire safety protocols throughout shelter facility.
  Utilized crisis prevention and intervention skills during conflict situations.
  Documented infractions and incident reports to maintain accurate records.
  Maintained access control and monitored traffic to uphold order within grounds.
  Participated in training sessions to enhance operational effectiveness.
  Covered administrative duties, supporting office operations.

• Conducted process and final inspections to ensure adherence to quality standards.
  Performed out-of-box audits to verify product functionality and compliance.
  Facilitated daily meetings with production team, clarifying expectations and process adherence.
  Ensured proper line purging and scale calibration for accurate measurements.
  Executed Final Quality Control checks to uphold product integrity.
  Completed pass yield tests on various products, ensuring optimal performance.
  Trained on multiple systems including Lexar, V220, Webcams, HV Cage, UEI, Microsoft, Magellan, and Comcast.

• Built efficient Quality Assurance departments to meet dynamic business requirements.
  Oversaw Quality Assurance and Testing activities across multiple projects.
  Managed teams ranging from few employees to over 25, ensuring high performance.
  Trained and supervised both senior and junior team members to enhance skills.
  Created and executed outsourcing plans, test designs, and test cases effectively.
  Performed functional, application, regression, and performance testing to ensure quality.
  Designed and implemented QA lab and test environments for comprehensive product testing.
  Resolved conflicts within teams to maintain a positive working environment.