Carmen Schick
Eagle Mountain
Summary
Results-driven Customer Service Professional with 5 years in financial and energy sectors. Skilled in handling high-volume communications, processing fraud claims, and negotiating payment arrangements. Demonstrates expertise in account research, digital adoption, and resolving complex billing inquiries.
Overview
6
6
years of professional experience
Work History
Collections Agent
Snap Finance
10.2021 - 08.2022
- Negotiated payment arrangements with delinquent accounts, recovering [X]% of outstanding balances
- Analyzed account history to identify and implement optimal repayment strategies for high-risk customers
- Resolve billing disputes by reviewing transaction records and applying company policy standards
- Collaborated with internal departments to resolve complex account issues more efficiently
- Monitor daily queue volumes to ensure all overdue accounts receive timely follow-up
Customer Service
Mountain America Credit Union
Sandy, UT
09.2021 - 06.2022
- Assisted customers in managing online bank accounts, facilitating credit card payments
- Submitted claims for fraud investigations to ensure proper resolution.
- Educated members on mobile banking features to increase digital adoption rates
- Verified account information accuracy to maintain up-to-date records
- Submitted Fraud claims
Customer Service
Vivint Solar
Lehi, UT
06.2016 - 08.2019
- Scheduled customer installs for panels
- Scheduled repairs for malfunctioning panels
- Facilitated account adjustments for customers experiencing panel issues to enhance satisfaction
- Educate homeowners on system monitoring tools to improve energy production visibility
- Scheduled customers installs for panels
- Handled high-volume inbound communications to improve response times
- Coordinate with technical support teams to address [N] equipment performance issues weekly
Education
High School Diploma -
Lehi High School
Lehi, UT05-2014
Skills
- Negotiation Skills (Expert)
- Customer Service (Expert)
- Communication Skills (Expert)
- Debt recovery
- Data Entry
- Microsoft Office
- Windows (Expert)
Timeline
Collections Agent
Snap Finance
10.2021 - 08.2022
Customer Service
Mountain America Credit Union
09.2021 - 06.2022
Customer Service
Vivint Solar
06.2016 - 08.2019
High School Diploma -
Lehi High School