Carmen Serrano Torres

• Volunteered to help with special projects of varying degrees of complexity.
• Offered technical support and troubleshot issues to enhance office productivity.
• Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Managed filing system, entered data and completed other clerical tasks.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Maintained office supplies inventory by checking stock and ordering new supplies.
• Scheduled appointments and conducted follow-up calls to clients.
• Built and maintained excellent student relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Developed and maintained research partnerships to expand knowledge and access to information.
• Created educational materials to convey important information to service recipients.
• Tracked service activities and outcomes against outlined plans and goals.
• Helped create comprehensive program to meet multi-cultural needs.
• Stayed current on new expressions and cultural changes impacting language translation.
• Facilitated community outreach to expand participation and support.

Paralegal And Professional Ethics

Sources of American Law And The Court Systems

Investigative Skills

Legal Research, Analysis, And Writing

Civil Litigation And Alternative Dispute Resolution

Administrative Law And Agencies

Crimes, Criminal Law, And Procedures

Tort Law

Contract Law And E-Commerce

Property Law

Family Law

Estate And Probate Law

Agency Law, Business Organization, And Bankruptcy