Carmen Shui
Tallahassee,FL
Summary
Accomplished Crime Intelligence Analyst with a proven track record at the Florida Department of Law Enforcement, enhancing decision-making through expert data analysis and intelligence assessments. Skilled in report writing and fostering cross-agency collaborations, I significantly improved information accuracy and operational efficiency. Demonstrates superior interpersonal skills and a commitment to excellence in intelligence gathering and analysis. In addition, as a Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Crime Intelligence Analyst II
Florida Department of Law Enforcement
Tallahassee, FL
10.2023 - Current
- Used database to research, gather, analyze and present data.
- Supported decision-makers by providing timely, accurate, and relevant assessments of emerging threats.
- Coordinated with other intelligence agencies to share information and resources.
- Produced multi-source intelligence reports and products for different agency customers.
- Enabled more informed decision-making processes by translating complex data into easily digestible visuals for non-analyst stakeholders.
- Ensured the accuracy and reliability of intelligence products by applying rigorous quality control processes before dissemination.
Criminal Justice Information Analyst II
Florida Department of Law Enforcement
Tallahassee, FL
09.2021 - 10.2023
- Used database to research, gather, analyze and present data.
- Organized information by studying, analyzing, interpreting and classifying data.
- Maintained historical records by documenting system changes and revisions.
- Determine Firearms Eligibility based on Florida and national statues.
Criminal Justice Information Analyst II
Florida Department of Law Enforcement
Tallahassee, FL
02.2020 - 09.2021
- Used database to research, gather, analyze and present data.
- Prepared reports by collecting, analyzing, and summarizing information.
- Determine Firearms Eligibility based on Florida and national statues.
Administrative Assistant II
Florida Department Of Law Enforcement
Tallahassee, FL
11.2018 - 02.2020
Criminal Justice Information Examiner
Florida Department Of Law Enforcement
Tallahassee, FL
04.2017 - 11.2018
- Contributed positively to organizational reputation by consistently demonstrating professionalism, integrity, and expertise in the role of Examiner.
- Provided clear explanations of decisions made during examinations, enhancing transparency between applicants and organization.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
Purchasing Coordinator
Florida State University/ AME Center
Tallahassee, FL
05.2016 - 04.2017
Paint Associate
The Home Depot
Tallahassee, FL
05.2014 - 04.2017
Education
Bachelor Of Science - Communications Studies
Towson University
Baltimore, MD08.2010
Skills
Report Writing
Strong critical thinking capabilities
Research and analysis
Verbal, interpersonal, and written communication
Team Player
Intelligence Gathering
Open Source Intelligence
Data Evaluation
Hold a Security clearance
Information Verification
Superior interpersonal skills
Research abilities
Policy Review
Intelligence Analysis
Providing briefings
Qualitative Analysis
Data Interpretation
Cross-cultural understanding
Intelligence assessments
Incident Reporting
Information Gathering
Data Collection
Collaborative mindset
Human Intelligence
Quality Standards
Software expertise
Managing records
Maintaining records
Report Preparation
Certification
FCIC/NCIC certification
DAVID certification
Languages
Cantonese
Limited Working
Timeline
Crime Intelligence Analyst II
Florida Department of Law Enforcement
10.2023 - Current
Criminal Justice Information Analyst II
Florida Department of Law Enforcement
09.2021 - 10.2023
Criminal Justice Information Analyst II
Florida Department of Law Enforcement
02.2020 - 09.2021
Administrative Assistant II
Florida Department Of Law Enforcement
11.2018 - 02.2020
Criminal Justice Information Examiner
Florida Department Of Law Enforcement
04.2017 - 11.2018
Purchasing Coordinator
Florida State University/ AME Center
05.2016 - 04.2017
Paint Associate
The Home Depot
05.2014 - 04.2017
Bachelor Of Science - Communications Studies
Towson University