Microsoft Office
Carmen Smith
BSA CASE ANALYST I
Amory,MS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Language
Work History
BSA Analyst
Renasant Bank
Amory, MS`
04.2022 - Current
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Improved operations through consistent hard work and dedication.
- Conducted investigations of transactions processed though bank processing centers to spot evidence of misconduct or neglect.
- Incorporated personal experience in reviewing and analyzing reports to recommend further investigation when appropriate.
- Conducted investigations and enhanced due diligence reviews of various customer types and industries.
- Utilized knowledge of bank products, policies and legal requirements to process work assignments within regulatory guidelines.
- Identified customer activity deemed suspicious or potentially fraudulent and prepared reports for committee review.
- Authored thorough reports detailing results of investigations and recommendations to improve compliance and maintain solvency.
Escrow Tax Tracking Clerk
Renasant Bank
Tupelo, MS
01.2021 - 04.2022
- Assisted customers and clients with closing-related questions.
- Verified legal documents for correct acknowledgments and legal and lien information.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Reviewed escrow accounting reports and resolved outstanding check or open file balance issues.
- Monitored and analyzed financial, statistical and operational data trends.
- Developed spreadsheet models for diverse projects and analysis.
- Solved financial problems with use of diverse analytical and modeling techniques.
- Created and maintained precise and accurate models, charts and reports.
- Kept case data and contact information up to date to expedite proceedings.
- Recommended financial solutions in relation to tax implications.
- Developed and maintained courteous and effective working relationships.
- Participated in team-building activities to enhance working relationships.
- Worked with customers to understand needs and provide excellent service.
Universal Banker
First American National Bank
Tupelo, MS
07.2019 - 01.2021
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service.
- Understood and applied selling techniques to open, develop and close sales and created product interest by actively cross-selling products and services to pursue customers.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services.
- Balanced teller drawers and ATM cash.
- Represented bank at community events to establish strong ties and promote business.
- Opened, closed and updated accounts for customers.
- Produced and executed loan packages.
- Upheld stringent bank standards for loans, money handling and legal considerations.
- Checked accounts for fraud and provided law enforcement with relevant details.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
- Helped clients protect assets through variety of strategies.
- Documented transactions and moved, deposited or withdrew money accurately to prevent errors.
- Performed loan servicing functions to check compliance with applicable terms and conditions.
Teller
Community Bank Of Mississippi
Amory, MS
03.2017 - 05.2019
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Processed customer transactions promptly, minimizing wait times.
- Stocked supplies for customers and personal teller station.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Established rapport with new clients to increase satisfaction and loyalty.
- Maintained friendly and professional customer interactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Handled various accounting transactions.
Education
Associate of Arts - General Studiees
Itawamba Community College
08.2014 - 01.2015
Skills
Decision Making
undefinedSoftware
NuPoint
Typing
Operating Systems
Network Management
Interests
Reading
Traveling
Timeline
BSA Analyst
Renasant Bank
04.2022 - Current
Escrow Tax Tracking Clerk
Renasant Bank
01.2021 - 04.2022
Universal Banker
First American National Bank
07.2019 - 01.2021
Teller
Community Bank Of Mississippi
03.2017 - 05.2019
Associate of Arts - General Studiees
Itawamba Community College
08.2014 - 01.2015
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