Microsoft Office
Carmen Smith
BSA CASE ANALYST I
Amory,MS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Language
Work History
BSA Analyst
Renasant Bank
Amory, MS`
04.2022 - Current
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Improved operations through consistent hard work and dedication.
- Conducted investigations of transactions processed though bank processing centers to spot evidence of misconduct or neglect.
- Incorporated personal experience in reviewing and analyzing reports to recommend further investigation when appropriate.
- Conducted investigations and enhanced due diligence reviews of various customer types and industries.
- Utilized knowledge of bank products, policies and legal requirements to process work assignments within regulatory guidelines.
- Identified customer activity deemed suspicious or potentially fraudulent and prepared reports for committee review.
- Authored thorough reports detailing results of investigations and recommendations to improve compliance and maintain solvency.
Escrow Tax Tracking Clerk
Renasant Bank
Tupelo, MS
01.2021 - 04.2022
- Assisted customers and clients with closing-related questions.
- Verified legal documents for correct acknowledgments and legal and lien information.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Reviewed escrow accounting reports and resolved outstanding check or open file balance issues.
- Monitored and analyzed financial, statistical and operational data trends.
- Developed spreadsheet models for diverse projects and analysis.
- Solved financial problems with use of diverse analytical and modeling techniques.
- Created and maintained precise and accurate models, charts and reports.
- Kept case data and contact information up to date to expedite proceedings.
- Recommended financial solutions in relation to tax implications.
- Developed and maintained courteous and effective working relationships.
- Participated in team-building activities to enhance working relationships.
- Worked with customers to understand needs and provide excellent service.
Universal Banker
First American National Bank
Tupelo, MS
07.2019 - 01.2021
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service.
- Understood and applied selling techniques to open, develop and close sales and created product interest by actively cross-selling products and services to pursue customers.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services.
- Balanced teller drawers and ATM cash.
- Represented bank at community events to establish strong ties and promote business.
- Opened, closed and updated accounts for customers.
- Produced and executed loan packages.
- Upheld stringent bank standards for loans, money handling and legal considerations.
- Checked accounts for fraud and provided law enforcement with relevant details.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
- Helped clients protect assets through variety of strategies.
- Documented transactions and moved, deposited or withdrew money accurately to prevent errors.
- Performed loan servicing functions to check compliance with applicable terms and conditions.
Teller
Community Bank Of Mississippi
Amory, MS
03.2017 - 05.2019
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Processed customer transactions promptly, minimizing wait times.
- Stocked supplies for customers and personal teller station.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Established rapport with new clients to increase satisfaction and loyalty.
- Maintained friendly and professional customer interactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Handled various accounting transactions.
Education
Associate of Arts - General Studiees
Itawamba Community College
08.2014 - 01.2015
Skills
Decision Making
Active Listening
Excellent Communication
Problem-Solving
Teamwork and Collaboration
Dependable and Responsible
Organization and Time Management
Data Entry
Basic accounting principles
Software
NuPoint
Typing
Operating Systems
Network Management
Interests
Reading
Traveling
Timeline
BSA Analyst
Renasant Bank
04.2022 - Current
Escrow Tax Tracking Clerk
Renasant Bank
01.2021 - 04.2022
Universal Banker
First American National Bank
07.2019 - 01.2021
Teller
Community Bank Of Mississippi
03.2017 - 05.2019
Associate of Arts - General Studiees
Itawamba Community College
08.2014 - 01.2015