Courtney Wright
Monroe,LA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
BSA Analyst
Origin Bank
Ruston, LA
06.2022 - Current
- Create, review and analyze customer transaction reports for purposes of satisfying Bank Secrecy and AML (Anti-Money Laundering) regulatory requirements.
- Conduct investigations of transactions processed though bank processing centers to spot evidence of misconduct or neglect.
- Respond timely to questions from branches and departments regarding BSA policies.
Preload Supervisor
UPS Customer Center
Monroe, LA
09.2021 - 06.2022
- Performed training with new staff on job duties, company policies and safety procedures for rapid on-boarding.
- Responsible for ensuring that all employees adhere to safety policies and procedures at all times, operating in full compliance with department, corporate, and OSHA requirements.
- Established and promoted positive, team-oriented work environment emphasizing employee involvement and pro-active communication.
- Managed over 10 package handlers daily.
Package Handler
FedEx:Ground
Monroe, LA
10.2016 - 09.2021
- Used hand-held scanners to accurately track item movements.
- Alerted QA team of missing or damaged items immediately when unloading and receiving.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
Technical Support Representative
CenturyLink
Monroe, LA
10.2014 - 07.2017
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
Education
Associate of Applied Science - Radiography Technology
Career Technical College
Monroe, LA01.2009
High School Diploma -
Ruston High School
Ruston, LA05.1996
Skills
- Excellent Communication
- Analytical and Critical Thinking
- Multitasking Abilities
- Attention to Detail
- MS Office
- MS Excel
- Active Listening
- Decision-Making
- Training and Development
- Teamwork and Collaboration
- Dependable and Responsible
Timeline
BSA Analyst
Origin Bank
06.2022 - Current
Preload Supervisor
UPS Customer Center
09.2021 - 06.2022
Package Handler
FedEx:Ground
10.2016 - 09.2021
Technical Support Representative
CenturyLink
10.2014 - 07.2017
Associate of Applied Science - Radiography Technology
Career Technical College
High School Diploma -
Ruston High School