Carmen Smith

• Provided a quality onboarding experience for new package handlers and existing employees through training, support, and development.
• Facilitated Package Handler Orientation/Onboarding & ensured associated documentation is completed in Workday to maintain compliance.
• Implemented & Hosted New Hire Graduation(s)
• Participated in interview process for Package Handler Trainers & Switchers
• Tracked Package Handler retention for Outbound sort & regularly reported results
• Monitored 7-Day Login Compliance & Schedule Compliance for Outbound sort
• Managed Package Handler schedules & availability via ERMA & Blue Yonder
• Conducted Stay Interviews for Package Handler Engagement & Retention DQC
• Member of NAXX District MySchedule DQC
• MySchedule process owner

Objective: Provide quality service to customers through collaboration with operations & Service Providers to ensure timely deliveries & pickups in compliance with the ISP agreement.

• Investigated, resolved, & responded to customer claims & complaints
• Completed accident reports & associated business discussions
• Conducted business discussions regarding missing packages, customer complaints, & disputed deliveries
• Monitored Service Provider Hours of Service compliance
• Developed strong relationships with Service Providers & Business Contacts
• Assisted with PSD submission
• Assisted with ITQA (Address Kickouts, Video Coding)
• Completed M-121 Quarterly Vehicle Inspections

• Objective: Provide quality service to customers by ensuring the safe and timely dispatch and arrival of tractors and trailers.
• Completed yard checks and dock walks to ensure accuracy
• Assisted with trailer dispatch via TMS
• Tracked dispatch/arrival of trailers from Pickup & Delivery spots via TAPS (Trailer Automated Pickup System). Monitored TAPS compliance and communicated the need for TAPS exemptions, maintained pickup windows
• Monitored yard equipment inventory
• Completed M-121 Quarterly Vehicle Inspections
• Completed accident reports & associated business discussions
• Conducted business discussions regarding late dispatches/arrivals

• Objective: Ensuring a positive secondhand shopping experience by ensuring fast shipping and beautiful presentation of like-new and gently used items.
• Picked over 1000 items per hour for customer orders and ensured accuracy
• Packaged customer orders to ensure arrival without damage to products & for an aesthetically pleasing unboxing

• Objective: Provide quality service to internal and external customers by resolving & preventing issues that could disrupt the safe & timely delivery of customer packages.
• Completed Hazardous Materials Acceptance process & communicated issues with shippers & management
• Completed Damaged Package Reports for Hazardous Materials & non-Hazmat packages
• Assisted with ITQA (Video Coding, Address Kickouts) to resolve delivery issues proactively
• Processed CODs
• Answered customer phone calls & communicated with management & Service Providers to respond to questions & concerns
• Updated customer claims & Disputed Deliveries
• Completed Address Corrections
• Processed & reviewed documentation for International Shipments

• Objective: Provide quality service to internal and external customers by resolving & preventing issues that could disrupt the safe & timely delivery of customer packages.
• Processed & reviewed documentation for International Shipments
• Completed Damaged Package Reports
• Completed Hazardous Materials Acceptance process & communicated issues with shippers & management
• Answered customer phone calls & communicated with management & Service Providers to respond to questions & concerns
• Updated customer claims & Disputed Deliveries
• Completed Address Corrections

• Objective: Ensure the safe & timely delivery of packages & adhere to all safety guidelines
• Loaded trailers for dispatch
• Unloaded trailers & Pickup & Delivery vans
• Processed "Not on File" packages via SWAK (Scan, Weigh And Key)

• Objective: Provide quality customer service through friendly customer service & maintaining a pleasant shopping environment.
• Provided fast & friendly service as a cashier
• Maintained a clean & organized fitting room
• Organized & recovered sales floor
• Processed new inventory in backroom