Carmen Strong
Bemidji,MN
Summary
Dedicated professional with a proven track record at Oshkiimanidoo Treatment Center, excelling in patient-focused care and data entry. Demonstrated ability to improve client satisfaction through attentive service and efficient front desk operations. Skilled in teamwork and direct client care, significantly enhancing team efficiency and client wellbeing. Experienced hospitality professional prepared for this role. Strong focus on team collaboration and achieving results. Reliable and adaptable with changing needs. Skilled in guest services, conflict resolution, and maintaining high standards. Known for communication, problem-solving, and positive attitude.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Lodge Associate
Oshkiimanidoo Treatment Facility
03.2022 - Current
- Front desk operations for increased efficiency and improved guest experience.
- Trained new associates on lodge policies and procedures, contributing to a well-informed workforce.
- Coordinated with clients to ensure cleanliness and readiness of rooms daily.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with clients and other staff members.
- Responded sensitively and competently to clients with cultural backgrounds.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Greet clients and assisted with variety of service daily and build rapport with clients.
Red Lake Transit Dispatcher
Red Lake Tribal Council
01.2001 - 05.2015
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 6 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
Certified Nursing Assistant
Jourdain Perpich Extended Care Facility
04.2008 - 07.2010
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
Education
Associate of Science - Health Sciences
Northwest Technical College
Bemidji, MN05-2025
Skills
- Front desk operations
- Data entry
- Collecting vital signs
- Patient care
- Alzheimer's and dementia care
- Cultural
- Basic life support
- HIPAA compliance
- Teamwork
- Direct patient care
- Patient-focused care
- Dispatching procedures
- Honest and dependable
Accomplishments
- CPR Certified
- SAFE Talk Certified
- Medical Trained
Certification
- First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
- Minnesota Driver's License
- Basic Life Support Certification (BLS)
- First Aid Certification
Languages
Native American
Full Professional
Timeline
Lodge Associate
Oshkiimanidoo Treatment Facility
03.2022 - Current
Certified Nursing Assistant
Jourdain Perpich Extended Care Facility
04.2008 - 07.2010
Red Lake Transit Dispatcher
Red Lake Tribal Council
01.2001 - 05.2015
Associate of Science - Health Sciences
Northwest Technical College
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