Carmen Tejada
Passaic
Summary
Dedicated retail banker with a proven track record in customer service and cash management. Skilled in resolving issues and enhancing client satisfaction. Committed to delivering quality banking solutions.
Overview
11
11
years of professional experience
2009
2009
years of post-secondary education
Work History
Retail Banker
TD Bank
Passaic
10.2021 - Current
- Assisted customers with account inquiries and banking services.
- Processed transactions efficiently and accurately at branch locations.
- Educated clients on banking products and services for informed choices.
- Collaborated with team members to maintain branch operations smoothly.
- Resolved customer issues promptly to enhance satisfaction levels.
- Conducted financial needs assessments to recommend suitable solutions.
- Managed cash drawers and balanced at the end of each shift.
- Implemented procedures to ensure compliance with banking regulations.
- Explained bank products and services offered in detail so that customers can make informed decisions.
Manager
Ec tires and auto repairs
Totowa
02.2015 - 01.2021
- Supervised daily operations of tire and auto repair services.
- Managed staff schedules and delegated tasks efficiently.
- Trained new employees on safety and service protocols.
- Coordinated inventory management for tires and auto parts.
- Ensured compliance with industry standards and regulations.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
Education
2010 - Phlebotomist
Pro Medical Institutions
Jersey City, NJ 02.2010 - 08.2010
Passaic High School
Passaic, NJSkills
- Customer service
- Financial analysis
- Compliance regulation
- Cash management
Languages
Spanish
Native/ Bilingual
Timeline
Retail Banker
TD Bank
10.2021 - Current
Manager
Ec tires and auto repairs
02.2015 - 01.2021
2010 - Phlebotomist
Pro Medical Institutions
02.2010 - 08.2010
Passaic High School