Open To Work
Carmen Tesmer
Las Vegas
Summary
Accomplished Executive Assistant, proficient in MS Office applications. Strong organizational and planning skills. Reliable and adaptable to new environments, with swift capacity to learn and apply new skills. Organized, dependable and successful at managing multiple priorities with a positive attitude. Proactive and goal-oriented with excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Program Officer I
Division of Social Services
Las Vegas
04.2024 - Current
- Hearing representative in proceedings involving intentional program violations or overpayments of benefits for the State of Nevada.
- Ensure compliance with state and federal regulations by preparing relevant documentation for hearings that supports the Division's findings and actions regarding benefit eligibility and recovery of overpayments.
- Conduct research and analysis of state and federal laws, amendments, and regulations pertinent to hearings.
- Provide specialized guidance and services to clients to facilitate their understanding and compliance with statutes, regulations, policies, and procedures, and address complex customer service issues and complaints associated with hearings.
- Collect and evaluate background information and details regarding hearing requests as necessary to determine the accuracy of findings and ensure appropriate policies and procedures are applied to various cases in accordance with benefit programs.
- Assist with audits of Electronic Benefit Transfer (EBT) cards for the State of Nevada.
Administrative Assistant III
Division of Welfare and Supportive Services
Las Vegas
04.2022 - 03.2024
- Prepared monthly and quarterly reports for the Administration, maintaining detailed records and spreadsheets for the unit.
- Ability to handle confidential matters with discretion, strong problem-solving abilities, and high adaptability to changing priorities.
- Assigned hearings electronically, ensuring meticulous entry of all required data fields.
- Researched, compiled, and analyzed data; maintained complex records, files, and databases.
- Acted as a liaison between management, staff, and the public; screened calls and visitors.
- Served as a member of the Quality Control Process Improvement Project, which evaluated existing business strategies to develop enhanced workflow, structure, and uniformity, thereby increasing productivity for all Quality Control staff.
Administrative Assistant II
Division of Welfare and Supportive Services
Las Vegas
12.2019 - 04.2022
- Served as a key contact for the department. Screened calls and visitors, and interpreted for non-English speakers.
- Drafted memos, proofread documents, and handled phone/email inquiries from internal and external stakeholders.
- Recorded case details in different programs and routinely updated system screens to maintain complete and accurate records of case activities.
- Ordered supplies, operated office equipment, and oversaw office procedures to improve efficiency.
- Properly sorted, scanned, and indexed all applications, supporting documents, and any newly received materials in the designated format. Efficiently requested, sent, and processed correspondence.
Education
Master of Public Administration - Government and Policy
Grand Canyon University
Phoenix, AZBachelor of Science - Double Major in Education, Spanish, Literature, and Philosophy
Universidad Nacional Pedro Henríquez Ureña
Santo Domingo, Dominican RepublicNo Degree - Paralegal Studies Courses
Mary Mount Manhattan College
New York, NYSkills
- Employee Training and Development
- Dedicated Collaborator
- Excellent Communication Skills
- Results-Oriented Approach
- Strong Interpersonal Abilities
- Skilled Event Planner and Coordinator
Languages
- Portuguese
- Spanish
- Portuguese
Relocation Location
Port Saint Lucie, FL
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$45000/yr - $200000/yrTimeline
Program Officer I
Division of Social Services
04.2024 - Current
Administrative Assistant III
Division of Welfare and Supportive Services
04.2022 - 03.2024
Administrative Assistant II
Division of Welfare and Supportive Services
12.2019 - 04.2022
Master of Public Administration - Government and Policy
Grand Canyon University
Bachelor of Science - Double Major in Education, Spanish, Literature, and Philosophy
Universidad Nacional Pedro Henríquez Ureña
No Degree - Paralegal Studies Courses
Mary Mount Manhattan College