Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Carmen Tidwell

Tuscaloosa

Summary

Detail-oriented Proposal Operations Associate with solid experience managing RFPs in healthcare. Demonstrates expertise in coordinating cross-functional teams, maintaining document integrity, and ensuring compliance to deliver high-quality proposals on time. Known for a strong work ethic and the ability to streamline processes for improved efficiency.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Proposal Operations Associate

United Health Care
04.2023 - 05.2024
  • Format and organize responses to Requests for Proposals (RFPs) by organizing meetings with collaboration across departments
  • Maintain version control and support document management throughout the proposal lifecycle
  • Develop and manage SharePoint sites to facilitate file sharing, collaboration and version tracking for the documents on a live RFP
  • Collaborate with business development, technical writers, and subject matter experts to support timely and compliant proposal responses
  • Ensure proposal materials meet deadlines and adhere to internal quality assurance processes

Sales Support Specialist

United Health Group
05.2022 - 01.2023
  • Handle customer inquiries through online chat or phone regarding health and supplementary insurance products including answering plan questions and providing enrollment support
  • Provided timely quotes to customers to support sales lead
  • Conducted outbound calls to prescreen sales leads, facilitating smooth handoff to sales advisors
  • Updated internal database with customer data through accurate data entry

Admissions Counselor

Spring Hill College
08.2020 - 05.2022
  • Traveled throughout Texas to recruit prospective students for Spring Hill College
  • Engaged daily with students and families regarding application processes and financial aid
  • Reviewed student transcripts for admission eligibility
  • Conducted follow-up calls to gauge interest of prospective students

Education

Master of Healthcare Management -

UNIVERSITY OF NORTH ALABAMA
Florence, AL
05-2024

Associate in Business - Administration

COASTAL ALABAMA COMMUNITY COLLEGE
Bay Minette, AL
05-2024

Bachelor of Business Management - Marketing Management Concentration

SPRING HILL COLLEGE
Mobile, AL
05-2022

Skills

  • Proposal Development
  • Workflow Automation
  • Project Management
  • SharePoint Build Experience
  • Microsoft Applications
  • Process improvement
  • Critical Thinking
  • Time Management
  • Adaptability to change
  • Detail Oriented

Certification

  • APMP Foundations Certification
  • APMP Micro-AI Certification

Timeline

Proposal Operations Associate

United Health Care
04.2023 - 05.2024

Sales Support Specialist

United Health Group
05.2022 - 01.2023

Admissions Counselor

Spring Hill College
08.2020 - 05.2022

Master of Healthcare Management -

UNIVERSITY OF NORTH ALABAMA

Associate in Business - Administration

COASTAL ALABAMA COMMUNITY COLLEGE

Bachelor of Business Management - Marketing Management Concentration

SPRING HILL COLLEGE
Carmen Tidwell