Carmen Toro-Wooten
Elyria,Ohio
Summary
Dedicated professional with a passion for positively impacting families and communities through expertise in child welfare and public relations. Proven track record in developing and implementing programs to support and empower individuals in need. Skilled in building strong relationships with stakeholders to ensure effective service delivery. Seeking a management role to leverage skills in driving meaningful change and contributing to the well-being of those in need.
Overview
25
25
years of professional experience
Work History
KINSHIP ASSESSOR- FAMILY BASED CARE UNIT
LORAIN COUNTY CHILDREN SERVICES
01.2022 - Current
- Provide casework services to families in need
- Risk Assessment Analysis
- Case planning
- Collaborating and Teaming
- Community networking
- Legal Proceedings
- Advocate
- Case Management
- Assessor Certified
- Managed workload effectively by prioritizing tasks according to deadlines while maintaining attention to detail in all aspects of the assessment process.
TRAINER AND COACH
OUCCAS/OWCTP
01.2022 - Current
- Bilingual Trainer
- Independent contractor for the Ohio Child Welfare Training Program training workshops that reflect best practice, best available research, and child welfare value.
- Coach foster parents to critically think through a process or situation so they are able to identify ways to put steps into practice and build skill.
- Conduct assessments and work with the caregivers to create a plan that includes goals and action steps to achieve each goal. To facilitate skill development, I observe the way they interact with others and handle situations that may arise.
- Fostered positive and inclusive team environment, leading to increased team cohesion and morale.
- Analyzed and evaluated training effectiveness and program outcomes.
- Trained and mentored new caseworkers hired to fulfill various roles.
CHILDREN SERVICES CASE WORKER
MONTGOMERY COUNTY CHILDREN SERVICES
01.2020 - 01.2022
- Direct Service Caseworker
- Support and develop team approach in working with families
- Community networking
- Implement Services for family preservation
- Court experience
- Family Advocate
- Case Management
- Developed effective improvement plans in alignment with goals and specifications.
- Developed strong cooperative relationships with coworkers and managers.
- Followed instructions and procedures to complete assigned tasks.
ASST. PRISON PROGRAM COORDINATOR
SINCLAIR COMMUNITY COLLEGE
01.2019 - 01.2020
- Sinclair Liaison at prison institutions, providing support services for students, including counseling, placement testing and tutoring.
- Data collection for statistical monthly reporting.
- Office management
- Supervision and Coordination of on-site activities involved with operations of certification programs.
- Conducted thorough needs assessments to identify community requirements, shaping future program development.
- Scheduled and monitored programming to air content as planned.
LICENSE INTERVENTION PROGRAM COORDINATOR
CITY OF DAYTON PROSECUTORS OFFICE
01.2006 - 01.2019
- Prosecutor’s Office Liaison between Bureau of Motor Vehicles and Municipal Court
- Provided accurate, time-sensitive information to defendants in how they can obtain their license, utilizing the LEADS report given by the Ohio State Patrol.
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated with multiple departments to ensure seamless execution of events, leading to enhanced operational efficiency.
BILINGUAL CUSTOMER SERVICE ASSISTANT II
OHIO DEPARTMENT OF PUBLIC SAFETY-BMV
01.2000 - 01.2006
- BMV representative for the Attorney General’s Office, providing assistance and knowledge regarding license suspensions and requirements.
- Facilitated reinstatement of license suspensions ordered by court and state statutes and ordinances.
- Provided Spanish translation for customers and their license inquiries.
- Assisted in investigative reviews of fraudulent documents.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Managed customer complaints effectively, offering solutions that exceeded expectations.
- Demonstrated empathy towards customers during difficult situations while remaining composed under pressure.
Education
Masters - Public Administration and Conflict Resolution
AMERICAN PUBLIC UNIVERSITY
West Virginia01.2022
Bachelors Degree - Human Development and Family services
AMERICAN PUBLIC UNIVERSITY
West Virginia01.2018
Associates Degree - Business Administration
SINCLAIR COMMUNITY COLLEGE
Dayton, Ohio01.2017
Skills
- Project execution management
- Data analysis and reporting
- Professional writing skills
- Effective public speaking
- Proficient in IT systems
- Client support
- Appointment coordination
- Proficient in Spanish
- Criminal justice expertise
- Event coordination
- Office management operations
- Effective presentations
- Community support services
Languages
Spanish
Timeline
KINSHIP ASSESSOR- FAMILY BASED CARE UNIT
LORAIN COUNTY CHILDREN SERVICES
01.2022 - Current
TRAINER AND COACH
OUCCAS/OWCTP
01.2022 - Current
CHILDREN SERVICES CASE WORKER
MONTGOMERY COUNTY CHILDREN SERVICES
01.2020 - 01.2022
ASST. PRISON PROGRAM COORDINATOR
SINCLAIR COMMUNITY COLLEGE
01.2019 - 01.2020
LICENSE INTERVENTION PROGRAM COORDINATOR
CITY OF DAYTON PROSECUTORS OFFICE
01.2006 - 01.2019
BILINGUAL CUSTOMER SERVICE ASSISTANT II
OHIO DEPARTMENT OF PUBLIC SAFETY-BMV
01.2000 - 01.2006
Associates Degree - Business Administration
SINCLAIR COMMUNITY COLLEGE
Masters - Public Administration and Conflict Resolution
AMERICAN PUBLIC UNIVERSITY
Bachelors Degree - Human Development and Family services
AMERICAN PUBLIC UNIVERSITY
Similar Profiles
Kenni TolliverKenni Tolliver
Child Protective Investigator at Lorain County Children ServicesChild Protective Investigator at Lorain County Children Services
Amanda PittnerAmanda Pittner
Human Resources Manager at Lorain County Children ServicesHuman Resources Manager at Lorain County Children Services
Arin McElwainArin McElwain
Case Manager at Lorain County Children Services LCCSCase Manager at Lorain County Children Services LCCS
Derek KimberlinDerek Kimberlin
Backroom Associate at Sams ClubBackroom Associate at Sams Club
Chad PolceChad Polce
Operations Manager at AMP'D EnterpriesesOperations Manager at AMP'D Enterprieses